Display of mobile phone numbers for Employees in the Ring Central company directory

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This conversation has been merged. Please reference the main conversation: Contacts: add cell numbers to Company Contacts and sync to Softphone & Smartphone App

Our company would like to have the Employees mobile "cell" numbers show up in the Ring Central Phone desktop application.  When you add the Employees cell phone number in the Mobile Phone field of the User Details section, the Ring Central Phone application lists the new number as Direct Number instead of Mobile number.  In the iPhone Application and the Android application the phone number is properly displayed as Mobile Number.  The only place the number is improperly labeled is the Ring Central Phone application.  

When I asked Ring Central, they stated that the program is functioning the way it is intended.  This seemed very strange to us.  Is anyone else wanting the same functionality?


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Posted 2 years ago

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Cecile Glassy, Champion

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets 

2018-06-26 No.  We have thousands of users and Do Not Want This Function.   If engineering makes it an Admin  selectable Choice with a radio button or checkbox fine, but we do not want this to be a default setting.  Particularly regarding.management cell numbers. 

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