Displayed Information for Incoming Call

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  • Updated 10 months ago

This conversation has been merged. Please reference the main conversation: Call Queue name on screen - show called extension

Please add the call queue extension as a visibility on a called number for the incoming call information feature.

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Jessa Remo

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Posted 10 months ago

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Shenay Hardeman

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Yes, this would be a huge benefit! Why does incontact hold an address book if it can't identify incoming queue calls?
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Gary Manske

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Hello Jessa and Shenay,

Might I recommend you check out the Bridge Operator Console in the App Gallery? 

There is a setting to allow a pop up to display the incoming call and queue associated with it.

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