DISPOSITION IS FAILING

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Disposition code and note is added during call, the check mark is green. But when we run a report, it shows that nothing was entered. Any idea on why this is happening? 
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Armando Munoz

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Posted 2 weeks ago

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Jessica - Community Support, Official Rep

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Hi Armando, 

Can you provide a little more detail? Are you referring to SalesForce or ContactCenter? If you could provide screenshots of the error, that would be great.