Android app should recognize the DND settings.

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  • Idea
  • Updated 4 months ago
  • Under Consideration
  • (Edited)
I would like the app to respect my Android 'do not disturb' settings. 
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SOUVENIR

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Posted 2 years ago

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Denco

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Agreed - DND makes it so you do not receive any phone calls, notifications, or any notice while it is active. You can enable certain settings like allow a call if they are in your contacts, or they call multiple times.

Right now, even with DND on, you still receive calls from RingCentral at full volume. It completely ignores the setting, making the setting useless. This is very frustrating as receiving calls at 3am even with DND on is not fun!
(Edited)
I did not have this issue for the first few months of using RC, but then it developed, and indeed... it is horrible to be awakened by RingCentral not respecting Android DND settings!  I have reported it several times, and wondered if it was related to an Android update... in which case RC tech should have been able to RESOLVE the issue if they claim to support Android OS. They have not resolved it, have called me several times over the past 4 mos to ask if it's better. I've told them that it is NOT, and they still marked my case/problem ticket as CLOSED! Horrible customer service & technical support.
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Saadet - Community Moderator, Official Rep

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Hey all! I brought this up to the Product Team and they're looking into it :)

For reference, the JIRA is MTR-23530. I'm keeping an eye on it for when there is a resolution and I'll post updates here as they become available!