Do the "Display these objects" settings for RingCentral Softphone Layouts in Salesforce actually change anything?

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Setup > Call Center > Softphone Layouts > {name} > Inbound > Softphone Layout Edit

do the settings under Display these objects actually apply to the RingCentral SoftPhone in Salesforce? Changing these settings does not seem to have an effect anywhere that I can find. 

The slim admin documentation doesn't say one way or the other, and Nor can I find any mention of these settings in the forums or other support areas. The only consistent reference I find to them is in API documentation out in the wilds of Google search land.


P.S. - RC AppExchange version 3.106, and if it matters, Windows desktop client 7.2.3 

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Scott Newton

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Posted 4 years ago

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Andy Thompson, Sales Engineer (SE)

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Hi Scott,

It does not.  Those are the objects that an incoming call searches against.  Screen pops display these objects when matched against the contact number.

For example, a Support department may use a Layout that only displays cases in a screen pop, whereas a Sales department may display Leads and/or Opportunities in a screen pop.

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