Desktop App: support answering via Bluetooth headset?

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  • Updated 2 years ago
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Just curious to see if this is now a thing or if it plans on being available in the future.
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Dylan Owens, Champion

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Posted 2 years ago

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Brandon, Champion

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Maybe it's just me, but I don't understand what you are asking.  What do you mean by, "remote answering"?
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Dylan Owens, Champion

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Say for example you have a bluetooth headset that has an "answer call" button on it. Will that work with the desktop app?
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Brandon, Champion

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I see.  I haven't done it first hand, but I think the answer is yes, with recommended headsets: https://success.ringcentral.com/articles/RC_Knowledge_Article/Recommended-Headsets-and-Speakers
(Edited)
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Dylan Owens, Champion

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Oh cool! Thank you so much! 
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Nathan Malone, U.S. Tier 2 Support

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Just an extra piece of information. There are two Plantronic Bluetooth head sets that work. The Voyager Legacy UC, and the Voyager Focus UC. They must be connected to the computer through the bluetooth USB dongle in order to be recognized by the softphone. If you connect the headset directly to the Bluetooth of the computer, the softphone will not recognize the headset. You must use the USB Bluetooth adapter.

Here is another link that might provide a little more info: https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/8546

Nate Malone, Tier 2 Technical Support
(Edited)
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Dylan Owens

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Nathan, thank you so much for the info. This helped a lot! 
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Bill J

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What about the Voyager Edge UC? Would that integrate the same as the Legacy and Focus?
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Mike, Official Rep

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Hi Bill,   It should be compatible, however we can't specifically recommend it since it hasn't been tested.  Here's a list of all headsets that should work. 
Wireless Headsets
(Edited)