Does Siri work with the RingCentral Phone iOS app?

  • 184
  • 2
  • Question
  • Updated 1 month ago
  • Answered
Trying to find out if Siri works with the RingCentral app so that I can make hands free calls while driving.
Photo of Sean

Sean

  • 96 Points 75 badge 2x thumb

Posted 9 months ago

  • 184
  • 2
Photo of Brandon

Brandon, Champion

  • 24,668 Points 20k badge 2x thumb
Yes it does.  To be sure I just said, "Hey Siri call 4155551212 with RingCentral"


Photo of J.B. Ferguson

J.B. Ferguson, Champion

  • 37,254 Points 20k badge 2x thumb
Additionally, if you mark RIngCentral as the default phone app for any given contact, it will use RingCentral as a default when calling that person. Then all you have to do is say, "Siri, call John Doe" and she will, using RingCentral.
Photo of Kevin Ginger

Kevin Ginger

  • 192 Points 100 badge 2x thumb
Where is this setting? I don't see a way to manage this in my Contact app.
Photo of J.B. Ferguson

J.B. Ferguson, Champion

  • 37,254 Points 20k badge 2x thumb
This is ONLY available, as far as I am aware, in iOS (v11.x or higher).

1. Select a contact and LONG PRESS the Call button. It will show any and all calling apps (i.e., RIngCentral) you have installed on the phone.

2. Select the calling app then select the contact's phone number you want associated with that app.

Now when you call that contact's phone number you selected, it will call them with the RIngCentralmobile app.

This can be set per number. So if you have a friend with a business, you can have the RC mobile app call his business phone yet still call his personal home or cell number with your regular iPhone cell number.
Photo of Kevin Ginger

Kevin Ginger

  • 192 Points 100 badge 2x thumb
Nice! On my iPhone X it is a 3D tap (press hard) to bring up those options. Now, is there a way to bulk update all my G Suite (business) contacts to do this? Doubtful.
Photo of J.B. Ferguson

J.B. Ferguson, Champion

  • 37,254 Points 20k badge 2x thumb
Yeah....I have a iPhone 7 Plus and what you call a 3D tap is the same as what the 7+ calls a Long Press.

Couldn't tell you. I don't use G Suite. But, yeah....that is a sweet option on iPhones. To be able to use different calling apps for different people AND for different numbers for that contact. I use it for my clients all the time. Easiest way to call them directly from my Google contacts (regular Google....not G Suite).
(Edited)
Photo of Sean

Sean

  • 96 Points 75 badge 2x thumb
Oh wow! Awesome! I will be trying that out on the commute home later for sure. Thanks for the helpful responses!
Photo of Kevin Ginger

Kevin Ginger

  • 192 Points 100 badge 2x thumb
The new iOS app name is "RC Phone"

I've tried "Hey Siri, call 555-555- 5555 with RC Phone" but Siri replies "I wish I could but RC Phone hasn't set that up with me yet".

Today my support agent said this functionality does not exist. He told me to reference him: Martin Vincent J.


Photo of J.B. Ferguson

J.B. Ferguson, Champion

  • 37,254 Points 20k badge 2x thumb
But I'm pretty sure it's just called RingCentral as far as the iPhone is aware. Have you tried, "Hey Siri, call 555-555- 5555 with RingCentral" ? I think Brandon covered that one week ago.

(Edited)
Photo of J.B. Ferguson

J.B. Ferguson, Champion

  • 37,254 Points 20k badge 2x thumb
I agree.....Use the words RingCentral instead of RC Phone.
Photo of Kevin Ginger

Kevin Ginger

  • 192 Points 100 badge 2x thumb
I've tried "Hey Siri, call 555-555- 5555 with RingCentral" but Siri replies "I don't see an app for that. You'll need to download one."

Photo of J.B. Ferguson

J.B. Ferguson, Champion

  • 37,254 Points 20k badge 2x thumb
RingCentral is one word. My Siri recognizes it as one word but I say it quickly with no perceivable delay between what could be the two words. Don't know if that would make a difference. It works for me and works for Brandon too. Don't know what to tell you.
Photo of J.B. Ferguson

J.B. Ferguson, Champion

  • 37,254 Points 20k badge 2x thumb

Photo of Kevin Ginger

Kevin Ginger

  • 192 Points 100 badge 2x thumb

Photo of Kevin Ginger

Kevin Ginger

  • 192 Points 100 badge 2x thumb
downloading the "RingCentral" app.
Photo of J.B. Ferguson

J.B. Ferguson, Champion

  • 37,254 Points 20k badge 2x thumb
Strange!
Photo of Kevin Ginger

Kevin Ginger

  • 192 Points 100 badge 2x thumb
Now it works! 

I wasn't using the other "RingCentral" app. I had only installed the RC Phone app , kept it current and was unaware of the this app on the App Store.



(Edited)
Photo of J.B. Ferguson

J.B. Ferguson, Champion

  • 37,222 Points 20k badge 2x thumb
There ya go! Glad it's working for you now.
Photo of Kevin Ginger

Kevin Ginger

  • 192 Points 100 badge 2x thumb
Thank you for your help,  J.B. Ferguson
Photo of J.B. Ferguson

J.B. Ferguson, Champion

  • 37,222 Points 20k badge 2x thumb
You're very welcome!
Photo of Kevin Ginger

Kevin Ginger

  • 192 Points 100 badge 2x thumb
Now, if only I could remove the Glip icon from the RingCentral app. Lol
Photo of Chris Buckely

Chris Buckely

  • 154 Points 100 badge 2x thumb
Is there a list of Siri commands that work with the RC app?
Photo of Brandon

Brandon, Champion

  • 24,456 Points 20k badge 2x thumb
I haven't seen a list, but I sometimes use, "call someone with RingCentral" and "send a message to someone with RingCentral".  Especially, while driving.
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 63,458 Points 50k badge 2x thumb
Hey Chris, right now we support calling or texting :) We don't have a KB for the calling command (the team is working on it) but we do have one for texting.
Photo of Jeffrey Lemire

Jeffrey Lemire

  • 90 Points 75 badge 2x thumb
When a call comes in from my RingCentral app, is there a voice command to "answer" the call?
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 65,146 Points 50k badge 2x thumb
Hey Jeffrey, not at this time. The commands are a bit limited right now
Photo of Jeffrey Lemire

Jeffrey Lemire

  • 90 Points 75 badge 2x thumb
Ah...ok. Thank you for the response Saadet. Hopefully it's on the developers radar :-)