Mobile App: Does it use cell phone minutes? Does usage count against Carrier Data plans?

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Posted 3 years ago

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Mike, Official Rep

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Great question!  Yes, if you have the mobile app configured to make/receive calls when on your 3G or 4G network, it will use your phones data.  The mobile app has settings that allow you to control when calls are made/received via wifi, or your 3g/4g data plan. If you need help configuring the app so that it only uses wifi, let us know.  You'll want to make sure the 3G/4G switch is in the off position as shown if you wish not to use your phones data plan. 



For more information on data usage see:  Does anyone have Data per minute metrics?
(Edited)
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Sean

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Hello,

I would only like to use my carriers plan because the Wifi lags too much. Is there a way to do this without having to switch in the middle of the call and loose whom I'm talking to?
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Mike, Official Rep

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If you are using the latest version of the mobile app, it will automatically switch from wifi to data and your call should continue without you having to hang up, or manually change any settings as long as you have the 3g/4g setting turned on. 

Mike 
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Sean

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I am using the latest version of Ring Central for Android but unfortunately I have yet to experience any improvement. I've made at least half a dozen phone calls and the latency persists unless I switch to my carrier in the middle of the call; which drops the call. 

I've looked over the settings many times and there's no option to disable WiFi and use my carrier as the primary source to make my calls.

Any other suggestions?
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Mike, Official Rep

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Make sure your data is on and you have a 3g /4g signal, then, minimize the RC app and turn off WiFi on the phone itself instead of trying to disable it from the mobile app. Or if you leave or walk away from the WiFi signal to where it's too weak, the 3g/4g will take over. 

Mike 
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Sean

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Excellent. Thank you, Mike.
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Mike, Official Rep

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You're welcome.  Happy to help! 
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Nicole

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This reply was created from a merged topic originally titled Mobile App: Does it use cell phone minutes?.

When ringing out of the softphone app to your cell phone, are you now using your cell phone minutes or minutes with RingCentral?
(Edited)
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Mike, Official Rep

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This topic will explain in more detail.  Overview of VoIP Calling on the RingCentral mobile app

On the RingCentral mobile app version 8.2 and up, you can enable or disable Incoming VoIP Calling by toggling the switch for Data (VoIP) Calling. When you DISABLE Data (Voip) Calling, it disables both your Inbound and Outboud VoIP Calling.

So if you have VoIP calling turned off, you would have to forward calls to the cell phone number. You won't have access to any of the functionality in the mobile app if you receive the call on the phone's native dialer. 
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Jamie Stewart

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Hi Mike, is there any plan to be able to use ringout on an iPhone to receive calls through the app still and not have to forward to your mobile number? I would like to use my mobile minutes to get rid of any lag but want to be able to keep the function of determining if its a business call or personal call like I do when it comes through the app. Thanks in advance for any insight.
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Jan Ferguson, Champion

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Jamie,

If you use RingOut in the mobile app it will connect outside the mobile app to use your cellular plan. In that case you will not retain any of the mobile app's functionality.
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Jamie Stewart

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Ok thanks for the answer. Thats what I was wondering if there was any plans known to fix that limitation. Thank you for your time
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Mike, Official Rep

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Hi Jamie,  Sorry, but I don't know of any plans.  This request has come up in the past but once a call is passed to an outside number/carrier, we can no longer control the call.