Don't Interrupt Typing When There is an Incoming Call

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  • Updated 2 years ago
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On the soft phone we have our 7 users setup to simultaneously receive calls. So all seven users see the incoming call if nobody is on the phone. Every user has complained about how annoying it is when they are in the middle of typing an email or inputting information into a form and the incoming call interrupts the typing. I think the softphone should pop up and notify but just be on the background and not override a user in the middle of typing.

You sometimes have to move the mouse back over to the box where you were typing to resume. Especially for our growing business that gets a ton of inbound calls, this can be quite bothersome. 
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Andrew Uhacz

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Posted 3 years ago

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100% agree that this needs to be fixed, I mean it's great that the incoming call pops up, but not at the expense of disrupting the workflow. Our users need to enter notes about the previous call in our system.
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Cecile Glassy, Champion

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Yes  this is a really strong NEED!
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Andrew, Champion

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I agree that this should be an option to disable in settings.  
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Chris Duquette, Champion

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is there not a way to make it ring and run in background and not come to for front when a call comes in? i havent used a softphone much so im a little new to that application.
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Saadet, Employee

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Official Response
Hello Everyone,

You can deactivate this occurrence within the Softphone settings as pictured below:

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Shelly Roth, Champion

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Unfortunately, this did not help for us.  We still need the option to be able to answer the incoming phone call, just don't want it to interrupt our typing when a call comes in. If you deactivate the pop up for the incoming call in the standalone window, there is no notification of the incoming call at all.  Not helpful.
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Andrew Uhacz

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I think this will work for some users. I just like the popup and wish it did the same thing. I just tested while typing and it didn't interrupt so this might work for some people. Thanks