Door Phone Ringing to Multiple deskphone simultaneously

  • 38
  • 2
  • Question
  • Updated 8 months ago
  • Answered
We are installing a "Door Phone" device at our entrance to screen visitors and remotely unlock door when applicable. We have been able to configure the device and assign an extension #.
Our goal is that when the button on the device located outside our office is pressed it will simultaneously ring a defined group of desk phones. A user can answer, and speak to the visitor.

Is this best done with call queue?
Can there be times it uses one group and times it uses a different group?
Photo of Irving Becker

Irving Becker

  • 70 Points

Posted 2 years ago

  • 38
  • 2
Photo of Matthew H

Matthew H, U.S. Tier 2 Support

  • 310 Points 250 badge 2x thumb
Hi Irving,

What type of device is the door phone that you added? Is that an actual phone, or a
call box type of unit? It's added to our system as a 3rd party unit, so I wanted to confirm what it is.

Does that device have a way to program the button (or a speed dial button) to dial 501? According to the user settings on your account you have extension 501 labeled as the Door Call Group.

In regards to your other questions, here are some suggestions.

Under the settings for extension 501, you can leave the current call handling settings you have in place to ring the phones sequentially or you can group these so that the first set of phones ring, then the next set of phones, and so on. You can also create advanced rules under extension 501 that will allow different groups of phones to ring during different times of the day.

The ring group extension would work best for what you are asking. The call queue is good for calls that you want to leave in a queue for a set amount of time until someone answers, but the advanced rules are a little different and would require additional extensions for each time of day you want to change the phones that ring.

Thank you!
Photo of Irving Becker

Irving Becker

  • 70 Points
We have installed our phone device and it is set to simultaneously ring 5 extensions. This is working fine. Is there a way to have an after hours rule 5pm to 7am Mon to Thursday and Friday 5pm to Monday 7am that would ring all extensions?
Photo of Mike

Mike, Official Rep

  • 88,774 Points 50k badge 2x thumb
You can set up an after hours rule with the Advanced Rules settings. Depending on how exactly you have it set up, you may have to create another group for all the other extensions and forward to that group during the specified time. 
Photo of Shurhold

Shurhold

  • 800 Points 500 badge 2x thumb
Please tell me what door device did you buy for this application? Also does RingCentral charge you for an additional line to activate it?
Yes please do tell what door device was purchased that's compatible with RingCentral??