SMS: Download Archived text messages

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  • Updated 3 years ago
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This conversation has been merged. Please reference the main conversation: SMS: how to download Text messages?

Would like to have a way to download or archive the Business SMS text messages. I need to be able to access these later.
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Marie T

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Posted 6 years ago

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Claudio (Customer)

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Good idea!
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We need the history, anything in written can be used as a legal document and in business you should keep these records.
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Matthew Plummer

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This reply was created from a merged topic originally titled SMS History Download.

Our clients are now wanting to discuss critical information via SMS and we need to have a way to export an SMS conversation for archiving outside of RC.  Even if that is simply the ability to copy and past from the Desktop App to a TXT file. We need something, please.
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One can copy/paste a each single message from the thread now, but no easy way to save the entire thread together with the time/date stamp as part of the record.
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Francis Barbato

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So i take it there is no way to export text messages from this program or archive them?
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Mike, Official Rep

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Correct. There is not currently a method of doing this. 
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Tammie Breon

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+1 for this.  We have several people paging out hundreds of calls per day.  We have to use a 3rd party service for this so we can have a unified log/reporting capabilities.
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Kim, Alum

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@Tammie - just wanted to your request related to paging? This thread is specific to Text (SMS). 
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Tammie Breon

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Yes.  Paging is almost exclusively SMS these days.  Even if it's to a pager.  Although the vast majority of our paging is to cell phones.  Paging is simply a verb used in the medical profession that refers to sending a text message to a doctor with the expectation of a call back.  So, yes, we would like the ability to have a log of all SMS messages sent by every person in our company.   

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