Downloadable File for the Full Account Details and Call Routing

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  • Updated 6 months ago
Account type : 
- US

A brief description of the business:
- Banking and Finance

A high level description of the product or feature being requested: 
- A capability to download a complete document ion on how each numbers from the account route the call to a call group and how call group offer the call to each member of the group

A typical use case scenario explaining how your business would use the feature:
- The account had more the 400 numbers and each numbers are assigned to a call group which forwards the call to each member
- Copying the whole settings from the account and understanding the whole call flow will take time to get the details of it
- Administrator needs to login to each number and track the forwarding number of each member

Benefit of such feature:
- Having a capability to download a complete list of account call flow will minimize the time and effort of locating/tracking how the calls are being handled once some reach out to each number

Number of Users and/or Digital Lines:
- Total Number of Users: 541
- Total Number of DID: 467
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Melvin Vidallo, Employee

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Posted 6 months ago

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