We've had multiple customers who want the ability to download recorded calls in bulk. They said they find it very inconvenient to download the recorded calls one by one. They want a faster method of downloading recorded calls. Hopefully this feature will be considered in
the future.
Account type: U.S. account
A brief description of the business: customer did not discuss the nature of the business
A high level description of the product or feature being requested:
-wants a faster way of downloading recorded calls from the on line account
- wants to download recorded calls in bulk
A typical use case scenario explaining how your business would use the feature:
- customer wants to be able to download all recorded calls from the online account at once, not one by one
Benefit of such feature: can save a lot of time
Include any related case number if applicable: case 05898114
Number of Users and/or Digital Lines: 3 Digital Lines , 2 users
the future.
Account type: U.S. account
A brief description of the business: customer did not discuss the nature of the business
A high level description of the product or feature being requested:
-wants a faster way of downloading recorded calls from the on line account
- wants to download recorded calls in bulk
A typical use case scenario explaining how your business would use the feature:
- customer wants to be able to download all recorded calls from the online account at once, not one by one
Benefit of such feature: can save a lot of time
Include any related case number if applicable: case 05898114
Number of Users and/or Digital Lines: 3 Digital Lines , 2 users
Saadet, Employee
I would highly suggest using RingCentral Archiver to back up and store your recordings.
Technical Support
I think the archiver needs to look through the entire account and backup all recordings. Or yes, please add a bulk downloading option for all call recordings.