Downloading recorded calls by bulk

We've had multiple customers who want the ability to download recorded calls in bulk. They said they find it very inconvenient to download the recorded calls one by one. They want a faster method of downloading recorded calls. Hopefully this feature will be considered in
the future.

Account type: U.S. account

A brief description of the business: customer did not discuss the nature of the business

A high level description of the product or feature being requested:
-wants a faster way of downloading recorded calls from the on line account
- wants to download recorded calls in bulk

A typical use case scenario explaining how your business would use the feature:
- customer wants to be able to download all recorded calls from the online account at once, not one by one

Benefit of such feature: can save a lot of time

Include any related case number if applicable: case 05898114

Number of Users and/or Digital Lines: 3 Digital Lines , 2 users

Ring Central Test Fax

170 Points
great

Posted 2 years ago

2 years ago

Joyce

82 Points

This reply was created from a merged topic originally titled Can you add the feature to download all the recording at once for back up..

The recording will be wipe out after 90 days? Can you add the feature to download all the recording at once for back up.

Comment

2017-10-19T20:35:44+00:00

Saadet, Employee

67,790 Points

Hello Joyce,

I would highly suggest using RingCentral Archiver to back up and store your recordings.

2019-01-17T18:24:11+00:00

Technical Support

768 Points

I just realized the archiver only starts archiving call recordings on the day it was activated. This means call recordings before it still need to be manually downloaded which makes it very inconvenient and time consuming.

I think the archiver needs to look through the entire account and backup all recordings. Or yes, please add a bulk downloading option for all call recordings.

(Edited)

2 years ago

CAMPAIGN

92 Points

This reply was created from a merged topic originally titled Mass Download of Call Recordings.

From an admin perspective, being able to mass download all of the recorded calls from each extension would be very helpful. Perhaps on a daily basis. Going into each individual extension and downloading every recording takes away time that I could be reviewing the calls or performing other tasks within my business. I think this would be a feature that would be very helpful not only to me, but others as well.

Comment

2 years ago

Sundberg

206 Points

This is an ongoing request to have this function act more as a service so one can run this as a task and download logs on a timed schedule. I have asked for this over a year ago and no action yet. Everyone who needs this please raise your voices.

Comment

1 year ago

Branding Premiums

122 Points

Is this function implemented yet? I currently do not see a place where I can mass download current or historical complete log.

Comment

2018-09-14T15:14:05+00:00

Saadet, Employee

67,790 Points

Sorry, there is no ETA on this feature.

1 year ago

KHAKH

384 Points

I agree that RingCentral needs this feature! We need to be able to download recordings older than 90 days without having to click one by one.

Comment

1 year ago

Control Room3

70 Points

Still waiting for a reply on when????????

Comment

1 year ago

Dr. Chaudhry Office Phone

60 Points

Any movement on the addition of this feature? Would be very, very helpful.

Comment

2018-12-03T17:14:22+00:00

Jessica - Community Moderator, Official Rep

5,872 Points

Sorry, there is no ETA regarding if/when this feature may become available.

3 months ago

General Mailbox Gen

60 Points

I too agree this is very very important, why would we pay for call recording if we cannot have a bulk download feature. We should be able to set it to download all call recordings for the previous month then I can archive those on my end. Legally, in my industry this is very important.