Dropped Call Rate

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  • Updated 2 years ago
Having ISP issues causing you to drop calls?  Too bad!  

Unfortunately RC does not have a way to track dropped calls for the client.

Oh, there's a QOS report based on MOS...which is based on a secret proprietary algorithm... but try showing that to your ISP or a client wanting to know what they can expect of your own support team.

We need ideally a report for dropped calls and/or need it in the call log details so we can enhance our analytics.
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Brandon Merenda

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Posted 2 years ago

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