Dropped Call Rate

  • 0
  • 3
  • Idea
  • Updated 1 year ago
Having ISP issues causing you to drop calls?  Too bad!  

Unfortunately RC does not have a way to track dropped calls for the client.

Oh, there's a QOS report based on MOS...which is based on a secret proprietary algorithm... but try showing that to your ISP or a client wanting to know what they can expect of your own support team.

We need ideally a report for dropped calls and/or need it in the call log details so we can enhance our analytics.
Photo of Brandon Merenda

Brandon Merenda

  • 232 Points 100 badge 2x thumb

Posted 1 year ago

  • 0
  • 3

Be the first to post a reply!