- Account type : RingCentral Office Premium
- A brief description of the business : not discussed
- A high level description of the product or feature being requested: for the system to enable call divert, without turning off forwarding to the app.
- A typical use case scenario explaining how your business would use the feature: call divert will initiate as per article 9264, even without turning off forwarding to the app.
- Benefit of such feature: not all customers have physical phones. some only use app. some use both. Call divert currently doesn't have an option to enable unless forwarding to the app is turned off / ease of use.
- Number of Users and/or Digital Lines: 37 users / 21 lines
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