Edit outbound caller ID | RingCentral Support Community

Is it possible to add options in the caller ID for outbound calls? For example, I could add an option such as 'My phone' and change the call ID to this so it displays on the recipients phone when I call, and then if I want to block my number select 'Blocked'.

Luke Callen

424 Points

Posted 3 years ago

3 years ago

Nathan Malone, U.S. Tier 3 Support

4,790 Points

Hello Luke,

You have the option to change you caller ID to multiple numbers on your account. You can choose your main company number, the number on your phone, and any other company numbers you have on your account.

You can also select the "Blocked" option which would cause your Caller ID to show as Unknown or Blocked when calling outbound.

This option can be found by logging into your RingCentral account, selecting the Settings tab, and then selecting Outbound Caller ID on the bottom left of the screen.

If you are an admin you can log in and make these changes to any one's account by selecting the Users tab, select the User you want to make changes to, and then Outbound caller ID on the bottom left. Hope this helps.

Thank you,
Nate Malone

Comment

2017-05-05T14:58:53+00:00

Luke Callen

424 Points

Hello Nate,

That's great, thanks for your reply.

I've located the settings where you can amend the caller ID.

Is it possible to amend these so when you call out it would say the name of your company? Like you can with the 'unknown' or 'blocked'

Is that possible?

2017-05-05T15:00:49+00:00

Luke Callen

424 Points

In essence what I'm trying to do is have the ability to change the name each time I make an outbound phone call.

2017-05-05T15:33:14+00:00

J.B. Ferguson, Champion

37,348 Points

Luke,

No...that is not possible based on your second statement. You can have your main DDL (Direct Dial Line) show your company name by completing the Company Caller ID setup under Company Numbers and Info. Then whenever you call out from your main number it will show the name of your company. Toll-Free numbers will always show as "Toll Free Call".

There have been new feature requests here in these forums for what you are requesting. I don't know if that is on the drawing board for the RingCentral development team at this time.

2017-05-05T15:37:28+00:00

J.B. Ferguson, Champion

37,348 Points

I should clarify part of my second sentence above. When I say your "main DDL" I am referring to whichever direct dial line you would want to have designated as the Caller ID for your company and not necessarily your main account phone number, which in my case is a toll-free number. However my one direct dial line is listed under the company Caller ID and shows up whenever I dial out from that number.

2017-05-05T15:49:50+00:00

Nathan Malone, U.S. Tier 3 Support

4,790 Points

Hello Luke, Jan is correct. You cannot change the caller ID on your number for every call. You can assign the main number a caller name in the Auto-receptionist, but that is only for the main number. The other issue is that Caller Name is not actually sent by RingCentral when you make a call. The caller name that shows on a phone you call is actually determined by the carrier of the called phone. So if you changed the Caller Name on the main number it can take weeks to months before it actually displays differently on a phone that you call.

Sorry to be the bearer of bad news, just the way telecom works.

2017-06-06T22:00:43+00:00

Jerry Pressner

70 Points

I have a question about Nate's comment above. It says, "... and any other company numbers you have on your account." I don't think that's true. We have quite a few local and 800 numbers on our account, but none of them show up in the drop down list for "Outbound Caller ID" for most of our users. I know this has something to do with groups, auto-receptionist and IVR menus, but the vast majority of our users don't belong to any of these. For example, top management. if they don't belong to a group, the drop down for Caller ID only shows their private number, main company number, and "Blocked". It doesn't show any of the 10 phone numbers we have on our account. What's the EASIEST way to show ALL of the phone numbers on our account in the drop down for EVERY user?

2017-06-07T13:40:26+00:00

Saadet, Employee

67,990 Points

Hello Jerry,

Nate is referring to the company numbers that are currently not assigned to any extension. So, users can use any Company Number (located in the screen shot below) as their Outbound Caller ID. But if a number is assigned to any extension, this includes IVRs, call queues, etc., it will not be available for outbound caller ID. Does that help clarify?

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1607183/14217-w3jtzq_inline.png?1496842769

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1607183/14217-w3jtzq_inline.png?1496842769

2017-06-08T04:27:30+00:00

Jerry Pressner

70 Points

That clarifies Nate's comment, but I'm still looking for a solution to my problem. Let's say that I'd like to change the Outbound Caller ID for our CEO to one of our 10 phone numbers; for example, one of our 800 numbers. Since our CEO is the CEO, none of our phone numbers are assigned to her extension and she's not a member of any group that would handle calls from ANY of our phone numbers. So the only options for our CEO are a private number, our main number (which is for a subsidiary) or "Blocked". Is there an easy way to force a certain 800 number into the list of phone numbers for Outbound Caller ID? Since we obviously own all of our phone numbers, it seems logical that any user should be able to choose from any of those numbers for their Outbound Caller ID.

2017-06-08T14:14:04+00:00

Saadet, Employee

67,990 Points

Hello Jerry,

The 800 number would have to be listed under Company Numbers (as shown above) or be listed on that extension as a secondary number. I completely understand and agree with your logic. Currently there is a feature request out there for what you want. I would suggest voting for it as I have :)

2018-11-16T14:44:04+00:00

TOMMY (Ext. 100)

60 Points

IF YOU ADD THE NUMBER AS ANOTHER FORWARDING/HANDLING NUMBER UNDER USER PROFILE, SAVE, AND THEN TURN THE HANDLING FORWARD SWITCH BACK TO OFF, THE NUMBER STILL ASSOCIATES/SHOWS AS OPTION IN CALLER ID SETTINGS FOR OUTGOING ON THE USER... HOPE IT HELPS...

2 years ago

Richard Manuel, Employee

1,010 Points

This reply was created from a merged topic originally titled Outbound Caller ID that will show Location of caller.

Hi, It would be helpful if there is an option or feature that will let our caller ID show the location where we are currently calling from. Hopefully this feature will be available as soon as possible. Any update on this is very much appreciated. Thank you!

Comment

1 year ago

Lauren Poitras

90 Points

Hello. I have tried changing my settings. They all say display direct line and I verify the number is correct. But, when I call out, it continues to display the Main Number. Very Frustrating.

Comment

2018-08-29T17:22:57+00:00

Saadet, Employee

67,790 Points

Hey Lauren,

How are you making your calls (i.e. Desktop app, mobile app, desk phone)?

2018-08-29T17:37:10+00:00

Lauren Poitras

90 Points

Good Morning. I was making my calls from my desk phone.

2018-08-29T17:42:55+00:00

Saadet, Employee

67,790 Points

Hey Lauren,

I checked your extension and your desk phone is set up to have the Main Number as the Outbound Caller ID.

To change this:

Go to Settings
Outbound Calls/Faxes
Expand Caller ID

2018-08-29T18:29:34+00:00

Lauren Poitras

90 Points

Thank you. That is really odd, even yesterday it showed it was supposed to display my direct line because I went and set that up almost immediately. (I had ring central at a previous employer) Now when I checked it was reverted to the main number again. I hope my changes save and work now. I guess we shall see. :-)

2018-08-29T19:01:04+00:00

Saadet, Employee

67,790 Points

Keep me posted!

2018-08-29T19:02:57+00:00

Lauren Poitras

90 Points

It looks like it actually worked this time!!

2018-08-29T19:04:05+00:00

Saadet, Employee

67,790 Points

Hooray!