Edit Subject Line to Faxes and Voicemails Forwarded to Salesforce

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  • Updated 1 year ago
I would like the ability to edit the subject line to faxes and voicemails that are forwarded to Salesforce.  Currently the subject line shows the name and number of the person sending the fax or making the call. I want to change it to show which fax line or phone line the message came from.  With the way the subject line reads currently, we are unable to create rules for sending them to specific folder queues.  We were able to do this with our previous supplier.
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RAU

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Posted 1 year ago

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