editable contact field in call handling and forwarding (User Extension)

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  1. Account type : RC UK
  2. A brief description of the business A high level description of the product or feature being requested: We need to be able to edit or rename the fields on the call handling and forwarding. Currently there are 3 fields on the user extension's call handling and forwarding (Home, Work and Mobile), we should be able to edit this and rename it. Or have an option to add more than 10 forwarding phones (3rd party numbers) that can be edited/rename.
  3. A typical use case scenario explaining how your business would use the feature: There are companies that do call forwarding as means of getting phone calls and each forwarding number needs to have an identifier / name for the users to know which to enable at a given time
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1111 111

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Posted 3 months ago

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Jenn, Official Rep

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Hello there! 

This feature exists. If you clicked the "Add Call Forwarding" the 6th field will appear and you can put the name of the Phone Number that you wish to forward the call to. 

Thanks!