Email notification but no red light on phone

  • 0
  • 1
  • Question
  • Updated 5 years ago
  • Doesn't Need an Answer
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution, has become inactive, or information contained in this thread is no longer accurate.  If you have questions or comments related to this to thread, please create a new topic, or post to anot

Occasionally, someone will receive an email notification of a received voice mail, but no red light appears on the phones. Sometimes, the email notification has preceded the voice mail red light by several hours and once it took over a day for the voice mail to make it to the phone. What is happening and how can it be resolved?
Photo of Linda Young

Linda Young

  • 432 Points 250 badge 2x thumb

Posted 5 years ago

  • 0
  • 1
Photo of Mike

Mike, Official Rep

  • 93,948 Points 50k badge 2x thumb
HI Linda,  Have you by any chance tried to just unplug/reboot the phone and plug it back in yet? 

I see there are several different phones & lines on your account.  If you are still having problems you may want to Open a Case and provide us with as much detail as you can including the phone number & phone model, dates and times that you have documented this happening. 

Thanks

This conversation is no longer open for comments or replies.