Email notifications for voicemails received from outside show "Error" on builtin mp3 player in macOS Mojave Mail App

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Just went live on RC with ported number on 1/20/2020. Am using Mail app in macOS. Have turned on email notifications with transcribed text and audio recordings.

Mail app has a built in mp3 player that shows play/stop and sound level controls, and how long the audio is. 

Email notifications from RC regarding changes to the account play fine in the Mail app.

Email notifications from RC with voicemail from incoming calls show “Error” instead of the iconic triangular play button. But you can download and play from the Mac’s desktop the mp3 file from the same email that shows Error, so the mp3 file is ok.

If use webmail to look at the email, can also download the mp3 there as well. 

If look at same email on another Mac with Mojave Mail app also has same Error issue. 

Have US RC account. Using macOS Mojave latest updates 10.14.6. Affects one user but only have one user account (small non-profit), so affects all users.

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Sonja Wadman

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Posted 5 months ago

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Sonja Wadman

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Forgot to mention that if you login to RC portal, and go to voicemails, they are all there and work as well... just in case anyone was wondering.
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Jessica - Community Moderator, Official Rep

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Hmm, this is a tricky one Sonja. I would open a case with our Tech Support team so they can take a look at what is going on: 


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Truett Nealy

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I have this issue as well and it's killing me - Would you please direct me to a solution?