Enable Call Logs to display which key press did the caller select from the IVR MenuCall

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This conversation has been merged. Please reference the main conversation: Need more detailed reports for IVR menus

You cannot determine from the call logs which menu selection the caller selected. It would be helpful in diagnosing call problems and volume to know the callers selection. US Ring Central small business with 5 prompts.
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Posted 2 years ago

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