Enable Caller ID for RC Support Engineers

  • 0
  • 2
  • Idea
  • Updated 2 years ago

US account with international offices - 1000+ digital lines

I get around 10 cold calls per day from Sales people (software, services, recruiters, etc.) so I can't afford to answer calls whose phone number I don't recognize and who don't have Caller ID on. I suspect a lot of other people in IT are the same. When I open support cases with RingCentral I never know when an engineer is going to call me, and for some reason the engineer calls do not show RingCentral in the caller ID - it just shows up as a phone number. My suggestion is that the phone numbers for RC Engineers all be programmed to show they are coming from RingCentral if this is possible.

Photo of Jeff Salisbury

Jeff Salisbury, Champion

  • 2,406 Points 2k badge 2x thumb

Posted 2 years ago

  • 0
  • 2

Be the first to post a reply!