Shared Lines: Enable Intercom

  • 0
  • 7
  • Idea
  • Updated 3 years ago
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

Enable Intercom Feature on Shared Group Lines - The intercom feature should be available on all phones that have this capability, regardless of whether or not they have a direct dial number. Why shouldn't we be able to "ring" an individual device from another individual device within our own company network, in the same, building, same office suite, without paying RC for additional direct dial lines for every device? This seems to be basic functionality of a phone system to me. Why would I keep a car I just paid top dollar for if the manufacturer told me I have to pay extra to use the turn signal?
Photo of Scott McQuinn

Scott McQuinn

  • 130 Points 100 badge 2x thumb

Posted 4 years ago

  • 0
  • 7
Photo of Jim Fath

Jim Fath

  • 124 Points 100 badge 2x thumb
The tier 3 people I spoke to about this problem said it had to do with bandwidth. But I totally aggree. It seems like a waste of time to have shared lines with no way to announce calls or warm transfer calls to extensions. 
Photo of Jim Fath

Jim Fath

  • 124 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled Shared Lines having the ability to use Intercom feature (USE A LOCAL SERVER as a ....

The intercom feature is disabled when you set up Ring Central in a Shared Lines configuration. MANY times when clients don't stay with Ring Central, or VoIP in general, it is because they are unable to announce calls in a shared line environment. Or they have individual extensions and try to use the Presence feature. However if one user answers more than one call, anyone monitoring that user with Call presence will not see the 2nd, 3rd or beyond calls when answered.

Tier 2 and 3 techs have explained that this is because users holding calls and sharing calls with other extensions use a lot of bandwidth.  

My suggestion would be to add a local resource to the local network of users that want to be able to intercom each other in a shared environment or to be able to use call presence in a more effective way.  A small server that can act as a bank between the phones and the RC cloud. So shared calls and lines would be held there and NOT out at the cloud level chewing up bandwidth.

Most companies that need this type of feature have servers on site already and if they didn't a small dedicated server could be plugged in somewhere out of the way.

This would be a radical approach but with the availability of cheaper and cheaper network gear, a dedicated Intercom server or handoff server, or whatever you'd brand it could make the feature and bandwidth space it saves very attractive.
(Edited)

This conversation is no longer open for comments or replies.