Enable intercom for multiple users

  • 1
  • 10
  • Idea
  • Updated 4 months ago
We have 28 users, hiring about 1-2/month. We want all users to be able to intercom all other users. So when we have a new hire, I enable intercom, and allow all users to intercom the new hire. But then I have to open every other user, and allow the new hire to be able to intercom them. It's very time consuming, and will be even more so as we continue to grow. I would like to be able to enable intercom for all users with one touch, or perhaps somehow applied to a template.
Photo of JP Shinn

JP Shinn

  • 306 Points 250 badge 2x thumb

Posted 2 years ago

  • 1
  • 10
Photo of Stephen F

Stephen F

  • 102 Points 100 badge 2x thumb

I agree whole heartedly with JP Shinn. We currently have 70 users and setting up the intercom feature for a new user is very time consuming.


I would think the intercom feature would be a desirable option and should be automatically enabled for all users with the option for individual users to "opt out" if a user does not want to accept intercom calls.

Photo of Banders

Banders

  • 74 Points

Yes, please make this a feature!  We have 123 users at this moment and plan to add another 75 in the near future.  It is very time consuming. 

Can all users enable this feature or only Users with User Admin access?  The RC documentation seems to be conflicting:

This article discusses how Account Administrators and Users can enable this feature. For more information about supported phones and how to use intercom, go to Using the Intercom Feature on your IP Phones.

NOTE: Administrators should log in to the RingCentral Online account then go to My Extension in order to configure his Intercom settings. Check User: Enable Intercom for directions.


IMPORTANT: Only Super Admins, User Admins, and Users with User Admin access can view and make changes to this section. See User Roles and Permissions for more information.

(Edited)
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 40,050 Points 20k badge 2x thumb
Hello Banders,

Could you specify where you found these two sentences so I can investigate?
Photo of Banders

Banders

  • 74 Points
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 40,050 Points 20k badge 2x thumb
Hello Banders, 

I can see how this could cause some confusion. Let me get you a definitive answer :)
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 40,050 Points 20k badge 2x thumb
Hello Banders,

We updated that article to remedy the confusion. To answer your question: 
Can all users enable this feature or only Users with User Admin access? 
Users and Admins (that have access to User Settings) are able to make this change :)
Photo of Mike Lester

Mike Lester

  • 82 Points 75 badge 2x thumb
We desperately need bulk changes for intercom.  We have ~80 users, and a fairly high turnover rate in some departments.  Trying to enable intercom for everybody is maddening.
Photo of Blue Melnick

Blue Melnick

  • 62 Points
Agree 100% on this.  This should be built into the user template... 

I think I see the problem.  What if a user has two phones on his/her account... which one accepts the intercom... but that should be able to be addressed with some error checking that is relatively simple.

When you apply a template, if a user has two devices, a dialogue pops up that asks which device you want them to receive intercom calls on.

Please get this fixed!!!
Photo of tcore

tcore

  • 64 Points
It's been 2 years since the post of this topic. When is this coming out??? We all need this feature asap. I'm sure it's not that difficult to develop. 
(Edited)
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 38,198 Points 20k badge 2x thumb
Hi tcore,

Sorry, there's no ETA on this feature that I know of. We receive hundreds of requests per month and sometimes something that seems simple is actually quite complicated to reprogram on the back end - you can learn more about the process here