I agree whole heartedly with JP Shinn. We currently have 70 users and setting up the intercom feature for a new user is very time consuming.
I would think the intercom feature would be a desirable option and should be automatically enabled for all users with the option for individual users to "opt out" if a user does not want to accept intercom calls.
Yes, please make this a feature! We have 123 users at this moment and plan to add another 75 in the near future. It is very time consuming.
Can all users enable this feature or only Users with User Admin access? The RC documentation seems to be conflicting:
This article discusses how Account Administrators and Users can enable this feature. For more information about supported phones and how to use intercom, go to Using the Intercom Feature on your IP Phones.
NOTE: Administrators should log in to the RingCentral Online account then go to My Extension in order to configure his Intercom settings. Check User: Enable Intercom for directions.
IMPORTANT: Only Super Admins, User Admins, and Users with User Admin access can view and make changes to this section. See User Roles and Permissions for more information.
I think I see the problem. What if a user has two phones on his/her account... which one accepts the intercom... but that should be able to be addressed with some error checking that is relatively simple.
When you apply a template, if a user has two devices, a dialogue pops up that asks which device you want them to receive intercom calls on.
Please get this fixed!!!