Enhance Callback functionality

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  • Idea
  • Updated 4 months ago

We have a client that complained recently about having entered the Callback queue and never receiving the callback and it appears that they did not wait for the call to end and hung up quickly after choosing the option, therefore, the callback never having actually entered the queue.

This needs to be something that RingCentral evaluates as a real issue as I expect that this occurs more frequently than we realize.

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Justin Myles

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Posted 4 months ago

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Billy Beckworth

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Great Idea!
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Tina McCoy

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Thank you for reporting Justin, I have had this reported by a client also and would love to see it resolved!
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Emily Slomkowski

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Completely agree - the client's time is precious and they are often eager to get off the phone, sometimes hanging up a little too early. In their mind they triggered a callback, when in reality they did not. That can cause a very upset client when they never hear from us.