Enhancement request: Call monitoring: Unable to monitor limited extension

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  • Updated 11 months ago
1. U.S.
2. We are a non-profit private university
3. Requesting that call monitoring include the monitoring of limited phones.  Currently when I go to setup a call monitoring group, only full usage phone shows up.
4. Our advancement group has multiple limited lines which our student workers use to call potential donors for the university. 
5. The supervisor of these students need to be able to listen in on the limited lines they are using to coach or whisper to them.  It makes no sense to make these lines full usage phone as they are only used during campaign season.
6. 253 full usage and 110 limited lines.
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Jacky Ho

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Posted 11 months ago

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