Per original support case #05599980, we are looking for the ability of automatic monitoring of selected call center calls in real time. For this purpose, we want to use one SIP account and the call monitoring feature (dialing *80 and entering monitoring extension afterwards). In this case, we'll initiate multiple calls from the same SIP device (which will be integrated with a computer system) to call the monitoring feature, and we would like to have said single SIP device to be authorized to make several monitoring calls at the same time (for monitoring several active calls concurrently). We are looking to make at least several dozens of concurrent monitoring calls from said SIP device.
Per original support case #05524336, we use RingCentral call recordings in our internal service. Currently, RingCentral provides call recordings in mono format where caller and callee voices are mixed together. We would like to have the ability to receive call recordings in stereo format, in such a way that the caller and callee voices would be recorded separately in different channels.