Enter key not working properly on RingCentral Desktop app.

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  • Updated 3 months ago
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On versions of the desktop app before 10.1.2.31099, if you need to dial a phone number from another application, you could hit F6, Enter, Enter to ring out. However, on the new version, when you hit the same keystrokes, the second enter brings up the last number dialed. This is inconvenient and requires moving off the keyboard to use the mouse to initiate the call. Oddly enough, if you type a phone number directly into the app, and then hit Enter, ring out is initiated with the phone number that was typed in (it doesn’t revert to last number dialed). Please correct the functionality to behave the same as before.  If no phone number is displayed in the app, Enter should bring up the last number dialed but if it is populated (manually or via F6), it should dial the number in the field.
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Jason Hicks

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Posted 3 months ago

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Saadet - Community Support, Official Rep

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Hey Jason,

I spoke with our Product Team and they are asking that you (and anyone else experiencing this) open a case because it sounds like something is a little wonky and they would like to investigate it.