Entering emergency addresses repeatedly for each RC program is a pain and a delay

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  • Updated 4 weeks ago
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Whenever you open one of the RC desktop programs (Glip, Meetings or Phone) it asks you to confirm your 'emergency address' in case it is needed.

It appears this address is stored against your RC account rather than on the local PC or in it's registry.

I use all the RC desktop programs both in the office and at home. This means after I have been working in the office and then start to work at home I have to re-enter the emergency address to be my home address for each program I use. Likewise when I get back to the office and start the programs again I have to re-enter my office address.

I suggest that one of the following solutions would be better:
  1. Store the address locally on the PC the program is installed with. Do not prompt the user to re-enter each time the program starts and instead make a highly visible 'button' from which the user can change the address if they need.

    This means that once they have set the address for a specific PC's location they should not need to change the address.

  2. Store more than one emergency address per user account, each with a descriptive name, and then when the programs prompt to enter the emergency address you can simply select from a list of pre-saved addresses.

Hopefully I have explained that well because:
  • the need to keep re-entering the address details each time I change location is very frustrating.
  • although this seems a small issue, resolving it would make working with RC much faster and it seem more flexible about from where you work
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Posted 4 weeks ago

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