Error code: 3010 when attempting to start a meeting.

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When attempting to start a meeting, the meeting crashes and gives the error code: 3010

I have tried to uninstall and reinstall Ring Central Meetings. Im on Windows 10. 
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Alex DuVall

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Posted 8 months ago

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GriggsyCrossCo

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Can you join a meeting?
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812 IN

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I'm having the same issue. Yes I can JOIN meetings but am unable to Start my own
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JUSTIN TIME

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This reply was created from a merged topic originally titled When i Try to start or join a meeting i get error code 3010...Why is that?.
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Saadet - Community Moderator, Official Rep

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Hey Everyone,

I'm going to need more information.

1) What type of computer and operating system are you on?
2) What version of Meetings are you on?
3) Are you using the Free version of Meetings or do you have an RC account?
4) Does this happen every time you join or start a Meeting? Or is it random?
5) Have you tried using a different computer and do you have the same issue?
6) What Meeting ID are you trying to use or join?
7) Can you post a screen shot of the error message?
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Alex DuVall

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1. Lenovo Thinkpad T480s with Windows 10 Pro 64 Bit
2. 6.3.1
3. Free Version
4. Anytime I try to start a meeting. I can still join meetings. 
5. Yes the same issue on multiple PCs
6. 682-258-7858
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Gsean Jenkins

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I am having the same issue on account I just set up but never used
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Gsean Jenkins

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I am using free version but have a PC account, I have used for a yr now was gonna purchase air time for the account but if this is gonna be an ongoing issue I Will look elsewhere for my needs. I can join but not start my own. Using on Dell desk top win 10
Toshiba laptop win 10
Android device
Have tried on all and get same error when I attempted to start my own meetings , I even went though and set up a New account and tried to start a meeting and still got that error code the. Went to the RC website and tried to join via web browser from RC and a message saying cannot join bc connectivity issues check your internet connection..
I hope this information is helpful.
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ram mani

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getting the same error on  Lenovo T470 since the last 2 days
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PS BeefStud

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Same here, 
MacBook Air High Sierra 10.13.6
Free version of RC
Every time it happens
Can't try other devices.



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MAD Studios, LLC

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I am also now experiencing this. 

Custom Built Desktop Workstation running an AMD Ryzen 7 1800x and Radeon Pro WX7100
Windows 10
Free Version
6.3.15457.1221

Tried from another Intel Computer running windows 7; also same error. Given the other user responses, this is clearly not an OS issue. 

Edit: Tried from the app my Android phone and got the same 3010 error. 
(Edited)
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Ben

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I am getting the same 3010 error as well when I try to host a meeting. I can join other peoples meetings.
Dell Inspiron15 7000 series
Meetings Version 6.3.15457.1221
Free Version
Error occurs every time I try to host a meeting. I can join other peoples meetings using there ID number.
I get them same error message Alex DuVall posted.



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Clayton Creed

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Getting the same error as well. MacBook Pro, Free Version

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longhair 666

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have bee in contact with RingCentral and left on hold for hours, these people are ignorant, I also will never use or purchase Ring Central again. Losers!
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MAD Studios, LLC

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3 days in and this is still occurring... 
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Saadet - Community Moderator, Official Rep

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Thanks for the info, everyone! I was informed that over the weekend our Engineering team has opened a ticket with Zoom, our partner. They will be investigating the issue. There's no ETA regarding a fix yet, but once I learn more, I'll share
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Alex DuVall

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Appreciate it Saadet! 
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Saadet - Community Moderator, Official Rep

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My pleasure!
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812 IN

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I tried- AND SUCCEEDED- in opening my PMI last night. There are still other meeting room numbers that are throwing me the Error 3010 message still, but I'm happy to at least be able to open my OWN again. Much Thanks to Whoever got this part of it all fixed!
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Ben

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My Ring Central screenshare is working properly again.