Exit on Mobile App

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  • Updated 1 year ago
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  1. Account type: Canada
  2. A brief description of the business: MSP
  3. A high level description of the product or feature being requested: Include an EXIT function in the mobile app.  Very simple.
  4. A typical use case scenario explaining how your business would use the feature: Push EXIT to exit the app.
  5. Benefit of such feature: No longer need to forcefully close app using Android Task Manager....which is incredibly annoying to use.
  6. Include any related case number if applicable: None
  7. Number of Users and/or Digital Lines: N/A
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J Copeland

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Posted 1 year ago

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Saadet - Community Support, Official Rep

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Hello J Copeland,

For other users and our product team, could you clarify what you mean by EXIT? Are you referring to more easily logging out of the app? Thanks!
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J Copeland

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Not logging out, I'm referring to a complete exit function in the app.  Aka an option to CLOSE / SHUTDOWN the app.  Currently the app cannot be closed from within the app, it stays active in the background, you can only close it forcefully by using the Task Manager in Android. 
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Bruce Cai, Product Manager

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Hi J Copeland

Can you please let us know what's the reason you want to exit the app explicitly? 
Do you expect to reduce the device memory usage and save battery consumption?

On Android, it is not a common practice to provide an exit button, which is different with traditional PC experience.
In general the Android OS will manage the life cycle of apps and kill apps that are not being used if needed.
You can see more detail discussion in Quora: https://www.quora.com/Why-dont-Android-apps-have-an-exit-button


If the app is completely killed via task manager, you may not get timely update of message and incoming call notifications.

Thanks.
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J Copeland

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Hello,

There are a few justifiable reasons for wanting to have an exit function in the app itself, and I'm really surprised it isn't included for these reasons alone:

1) I've encountered this on a Nexus 4 and Nexus 5x where often times the app thinks there's an active call even though I've answered the call from my desk phone.  A notification persists in the app drawer indicating that there is '1 Active Call', tapping that opens the app which shows there's no active call, even though I assume this is a bug that just hasn't been fixed yet the only way to remove this incorrect notification is to forcefully close the app using the Android Task Manager.

2) When I no longer need to use the RC mobile app or would prefer to have it closed I don't want to receive any calls, queue calls or otherwise.  Eg, when I'm off work and I am not required to answer calls after-hours for instance when on-call or in areas where cell service is spotty and would prefer not to have calls come through in the app itself (which oftentimes has terrible voice quality when using VOIP over cellular data), in a situation such as this I would prefer to have the call forwarded to my cell.

3) When sitting at my desk I would prefer to not have two devices ringing when there's an incoming call.  There's no option in https://service.ringcentral.com/settings/index.html#forwarding to specify just to call a desk phone first, the option is limited to 'Notify my Desktop app and Smartphone' which is NOT what I want.

Thanks

/.j
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Bruce Cai, Product Manager

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Hi,

1) Looks like a bug, we'll try to reproduce and fix it.

2) & 3)
One quick workaround you can try is "turn off VoIP calling" in your app when you don't need it.
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J Copeland

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I hope you mean "we'll add an exit option to the mobile app".

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