Export QoS Reports?

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  • Updated 6 months ago
I love the (fairly) new QoS reporting dashboard. My org has users all over the world and this has already made my life much easier when my users report poor call quality. I think most RC admins would agree.

What I would like to see added to the QoS dashboard, however, is an export friendly QoS report. Anyone who works with C-Levels knows that when poor call quality happens to the right exec at the wrong time, it becomes a high-profile issue. The existing QoS reports have gone a long way toward explaining to the impacted users how and why poor call quality occurs, but I'd like to take it a step further.

The ability to quickly export a weekly or monthly QoS report that illustrates the percentage of good, moderate, and poor quality calls, the endpoint and ISP/network conditions used during the call, etc., would be very helpful. It would not only show that the vast majority of our calls have good performance, but it would also go toward showing that we are being proactive in diagnosing poor call quality and doing everything we can to prevent it. I'm thinking at least something like

  • Total number of calls during the specified time period
  • Breakdown of Good, Moderate, and Poor call quality
  • Endpoint used
  • Network conditions (LAN, Wireless, Mobile, etc.) including packet loss/jitter stats

1. Based in the US with staff in 10 countries
2. Telecommunication/Optical Component Engineering
3. See above
4. See above
5. See above, also C-Levels just love nice reports ;)
6. C-Level experiences poor call quality, it becomes a DEFCON-5 event.
7. 465 users, 600+ devices including RC Meetings with over three dozen RC Rooms (and growing on all fronts)
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Matt Smith

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Posted 6 months ago

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Brandon, Champion

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Great idea.  Voted.