Extend limit of stored faxes in 'Message' folder

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  • Updated 3 years ago
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1. Account type: U.S.
2. Description of business: Software development company
3. Our team would like to have more than 200 faxes saved to the 'Messages' folder for the fax lines on the RingCentral website before they start getting deleted
4. Our team uses the faxes received in order to process customer requests and may have to go back to older faxes in order to verify things. Once they are deleted from the 'Messages' folder, we are no longer able to do this.
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Heather Schaefer

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Posted 3 years ago

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Mike, Official Rep

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I don't know if/when the storage limits will be increased, so, an option that works for many users (unless you have a HIPAA enabled account) is to have your fax confirmations sent to an email account with the fax pdf attached. This way they can be archived in an email folder as long as you wish. 


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