External Ringer for IP Phone

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  • Updated 3 months ago
Is there an external ringer that's compatible to RingCentral IP Phones? If not, any similar solution? I need for employees outside to hear the phone when it's ringing.
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JT Nocon, Alum

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Posted 3 years ago

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Mike, Official Rep

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Hello JT Nocon,   These things do exist, but, we'll do some research to see if there are any models that might be compatible (not necessarily supported by RC) with any of our phones.  

Mike 
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Mike, Official Rep

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I am changing this post from a Question to an Idea topic to gather interest in RingCentral selling or supporting an external speaker system. 

Documentation from both Cisco and Polycom indicate that neither company sells or supports this equipment but certain phones have the capability. 

For more info visit: 

Cisco Unified IP Phone Accessories

External Speaker Integration Kit for Select Polycom® SoundStation®
Conference Phones
(Edited)
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Concepts In Candy

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I read through the brochures that Mike posted, but those are more for a louder speaker phone.

I also need an external ringer. Landlines have the ability to plug in a device that can be wired to wherever you need it to be, and ring loudly / flash lights when a call is coming in.

I own a manufacturing business and work a large warehouse. I need to be able to hear the phone ring while I'm on the shop floor and my Polycom VVX500 is just too quiet. I need something on the shop floor to ring loudly and/or flash lights to indicate the phone is ringing so I can run to the office and answer the phone. I can't just add a phone to the floor, the machines are way too loud to hold a conversation.

Anyone have any ideas? 
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Mike, Official Rep

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Sounds like you might want to look for a strobe light for this type of environment. RingCentral does not sell these, but again, they are available.  You'll probably want to search the web for your model phone + "strobe light" and you'll probably find several sites.    Here are a couple sites I stumbled across that might help you out.  Keep in mind, we do not sell or support this since it's 3rd party, we have not tested these so can't guarantee any of them will work.     This is a great question though so anybody who may have tried any of these please chime in on this conversation. 

http://endpointwarehouse.com/product/cisco-ip-phone-strobe-light/

http://www.algosolutions.com/products/audible-and-visual-alerting/8128-sip-strobe-light.html
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RodneyD

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I am interested in external loud ringers also. Did anyone ever get them working? I am Looking at Algo 8180 SIP Audio Alerters. 
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Cecile Glassy, Champion

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Mike - are you aware if there is a similar external ringer-strobe that works with Polycom VVX 500's ?  We could definitely use one in the warehouse where it is so loud - they never hear the phone ringing. 
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RodneyD

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Info I found for the Algo Ringers with Ring Central.

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RodneyD

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Cecile Glassy, Champion

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Thank you this is precisely the type of device we were looking for - but did not know which vendors were compatible with our phones!
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RodneyD

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This still does not work. I am calling Ring Central Support for options to add this device since I don't see an other option when selecting a new device. Since our last portal update we can't chose bring your own phone anymore. I would assume this is how these need to be setup for them to work properly? I will let you know when I hear back from support.
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Nathan Malone, U.S. Tier 2 Support

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Hello,

You can add an existing phone from the service web by going to the User you want the device assigned to, selecting Phones & Numbers, selecting Add Phone, select Domestic, then select Other Phones.

This will give you the bring your own device option.





Hope this helps!
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Cecile Glassy, Champion

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Nathan - can you explain why they keep changing how you access different portions of provisioning procedures?  This is a real PAIN.  We ported just over 3500 DIDs total on June 23rd 2016.. A little more than half of these phone numbers are already in use and provisioned and working properly.  Whenever I have to provision a new phone, the ways to access whatever the ported number is, always VARY GREATLY.      This makes it useless to try to train anyone else in our organization on how to provision because it never never never works in a standardized way - that is documented and replicable.    This is our biggest PAIN POINT with RingCentral.  
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Mike, Official Rep

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HI Cecile,  I realize things change pretty regularly.  The following article should lead you to the official steps, and these documents should be updated with each new release if/when something changes. If you find that one of these documents is not accurate we welcome your feedback and we'll get them corrected right away.  https://success.ringcentral.com/articles/RC_Knowledge_Article/Phones-Overview
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RodneyD

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Do you have to pay for an external ringer as a digital line? Looks like this is the case the way this is setup.
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Justin, Employee

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Hello Rodney, yes that ringer registers to our system just like any 3rd party device does so it requires a digital line to do so which is a billable item.
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RodneyD

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I personally thought this should work without requiring a 2nd line.
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noah perkins

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So basically I need to pay an additional $35 if I actually want to hear my phone ring? I am having the same issues as others where I am in a loud environment and need a louder ringer.  Currently, I had to install the RC Desktop app on a computer and turn a set of computer speakers, but this is a pain to do and not intuitive.  
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RodneyD

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Yes this is very disappointing. We have to pay for the SIP ringer or an ATA and then pay monthly to have a loud ringer. I think it should be just like the paging device from Cyber Data. We don't pay for those monthly.
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noah perkins

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What makes it even more aggravating is that my analog external ringers are $20-$40.  VOIP external ringers are $3-500!! 
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Steven Thom

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I think an elegant solution would be to use a SIP ringer or strobe like the Algo products (or preferably something cheaper like a generic ATA and generic strobe or ringer). To work alongside a Polycom, however, RC would need to make an exception and fork the SIP traffic so both devices would register against the single extension and simultaneously ring. Yes, you could charge for this, but frankly, giving away this capability would allow us resellers to place RC in spots where we can't currently sell it, like bars and factories.
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Trevor van Minnen

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Has anyone managed to find a solution as we also require a strobe to flash when an incoming call is coming through to our sales department?
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Eric

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Cyberdata has a Ringer/Flasher combo we use at our fire stations.  Yes, it's an additional "phone" cost, but you can add it to a ring group and the unit will ring with whatever tone you want and flash at the same time.
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Cecile Glassy, Champion

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Thanks Eric - good solution!
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Matt Hinton

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We are also looking for a good strobe or amplified outdoor ringer option. It seems unreasonable to pay for an additional phone to be notified of the ring on a phone we're already paying for. 
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Les Sanderson

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Will this device work as a SIP endpoint ext on RingCentral?
Algo 8180 IP Paging and SIP Loud Ringer Audio Alerter
http://www.algosolutions.com/products/audible-and-visual-alerting/8180.html
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Saadet - Community Support, Official Rep

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Hey Les, some Algo devices will work with our system. I would ask your Account Manager to get you in touch with our SE Team to verify if those will work well with the set up you want to create :)
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Adam

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So I'm curious if anybody has had success with this. I'm also in a warehouse and can't hear the desk phone ring. I also don't want to have to pay for an extra digital line since all it's doing is RINGING (can't make calls from a ringer device). Gotta be a better/cheaper way around this. The hardware is already a few hundred on top of a few hundred a year for the digital line JUST to hear it ring... We're using Yealink phones in our installation.
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Saadet - Community Support, Official Rep

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Hey Adam, I would see if your Account Manager can get you in touch with our SE Team who may be able to provide a solution for you.