Fail change Guest to co-worker/ there is no button

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Fail change Guest to co-worker/ there is no button "Change to co-worker". 
See below
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Arman

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Posted 2 months ago

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Saadet - Community Moderator, Official Rep

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Official Response
Hey Arman, we started experiencing an issue with this particular feature. The Product Team removed it in order to investigate what's going on. Right now there's no ETA since it's still in the beginning stages of the investigation but we're hoping to bring it back!
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Arman

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Thank you! 
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You're welcome!
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Messi

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This reply was created from a merged topic originally titled Limiting guest and removing conversion guest to co-worker is not a good idea.

We have moved our members to Glip and we really not looking for moving them to another software please extend the guest limits otherwise this won't work for with 200 limits.
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Jessica - Community Moderator, Official Rep

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Hey Messi, 

Check out Saadet's response above! 
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Fred Carneiro

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I ́m experiencing this same issue.
Looking forward for the fix.
Thanks
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Waren Gonzaga

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Thanks for the update, now I know... so our new members will stay as a guest for now. Is there any way to get me updated if the issue is fix or what. Thanks
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Saadet - Community Moderator, Official Rep

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Hey Waren! I'll post updates here as they become available 
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Charlene Stephens

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Can we please have the ability to give access to team boards, etc.  This is not working if they can't see what they need to see, i don't want to change either, but if this isn't working, we need to start looking for an alternative. 
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Waren Gonzaga

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Hey, there from some random moment I am able to convert the guest account to a co-worker without using the fail button feature of glip.
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Charlene Stephens

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Any news on when we can expect to have this bug fixed, i am trying not to have to move from this system, but can't keep on with no communication with coworkers. 

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Saadet - Community Moderator, Official Rep

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Hey all, the Product Team is still working on getting this fixed. In the meantime, you can open a Support Ticket and request to have the individual changed over - we can manually do it on the backend
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Arman

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Hello! How can I open a Support ticket?
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Jessica - Community Moderator, Official Rep

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Open support case online  
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Mélanie Tremblay

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Hello. So I can't ask for a manual change if I'm not paid customer? (I'm unable to log with a RingCentral account, since I have a glip only account.). Thanks.
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Arman

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Me too
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Hey Melanie and Arman, you can call into Support and they can open a case for you :) 888-898-4591, Option 3. Right now we're trying to fix the issue where users, such as yourself, have a better place to go to for opening cases.
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Mélanie Tremblay

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I'm sorry, but it's impossible to go over the vocal voice message after option 3 if you don't have ringcentral account. Unless I choose a random option and finally speak to someone... Maybe will try next time...
(Edited)
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Zohaib Mustafa

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This reply was created from a merged topic originally titled Not being able to add members to company team.

So glip released a new update and you are unable to add members to your company team. My questions, if you get a new employee, why can you no longer add him/her to the company team? Why can he/she not be able to be informed of the messages in the company team? The company team has a long history of messages in it that we may want a new employee to be able to see. Why can he/she not be privy to those messages? The answer I received..."we no longer provide the feature to add a team member to the company team. So if I want to get around it, create another company team manually."

For me that's okay, I have a small company. However, for larger companies, are they suppose to manually add dozens or hundreds or even thousands of people to a new company team because glip randomly decided not to allow you to add anyone new to the company team anymore? What if someone new wants to view what was sent in this company team previously? They no longer can do that because glip is forcing you to create a new company team. 

I just would like some clarity from the developers as to why this feature was taken out. Imagine you have a company with hundreds of individuals on the company team and new individuals join. Why do they have to manually create a new team and can't add individuals to the existing team?
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Fred Carneiro

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Hello!

Looking forward for this fix. This issue is causing me a lot of troubles. I have 5 co workers waiting to get full acess on my Glip site. 

Please, do anyone have an estimate about the fix?

Thanks.

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Saadet - Community Moderator, Official Rep

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Hey Fred, there's no ETA just yet. When I learn of one I'll share :)
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Charlene Stephens

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I have a temporary fix, you have to add everyone to your phone list, give them an extension and they are able to log in as coworkers. 
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Mélanie Tremblay

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I will add to complains. I have new users who can't access the list of teams to subscribe themself. It's really annoying.

EDIT: I'm also unable to add guest to the default team!
(Edited)
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Celal Aslan

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This reply was created from a merged topic originally titled Guest visibility to co-workers.

Is it possible to make the guests visible to co-workers again?

I'm not sure why this deprecated but it's affecting poorly on our daily communication.

Now when we invited a guest; an admin has to initiate a conversation w/ that guest + co-worker in order for them to see each other and this is very frustrating.

if you have a solid reason behind this change, we should at least have an option to make guest visible to some co-workers.
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Glenn Groves

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This is an issue. We are not searching out other chat options such as google and slack as this bug is seriously hindering our growth and communication.