Fake calls from out of service numbers

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I receive many calls a day that ring once or twice then hang up. There is never anyone there. when i call back the lines are out of service. Something scammy is happening and i've tried several times to get ring central support to help me to no avail. I've logged several of these calls and called them back. They are always dead lines. Does anyone know what is going on?
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Lisa Schwartz

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  • frustrated and angry

Posted 6 months ago

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RC-Installer, Champion

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ROBO type calling.

Just block the numbers.

It is a problem everywhere

Chuck
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Lisa Schwartz

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Thank you. Is it possible for anyone to piggyback on my service to robo call others?
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Brandon, Champion

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No one should be able to use your service, but yes anyone can use your phone number as caller ID unfortunately.  It is a big problem in the industry and no end in sight.  Often spoofed numbers are real numbers or local numbers that you wither don't want to block or it is pointless to block since the next time they call they will use a different caller ID.

This is something blockchain could solve one day on the technical side, but there still needs to be legislation and incentives for telcos to fix this.

Interestingly telcos are actually required to allow caller ID spoofing because there are many legitimate reasons for it..

edit: to clarify, telcos are required to allow caller ID manipulation between interconnects and not necessarily form an end user.  As a RingCentral customer, for example, you cannot spoof your caller ID, but that is unusual and most providers do allow it.
(Edited)
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Lisa Schwartz

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Thank you for the explanation. 
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Lisa, Champion

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I agree with Chuck. It is a problem everywhere. We have not had this issue with our RingCentral numbers, but we do with other carrier numbers. It is VERY frustrating, Lisa, but not much can be done about it other than changing your phone number(s) and waiting for it to happen again. 
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Lisa Schwartz

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I've gotten further in 10 minutes in the community here than with ring central tech support over the past 6 months! Thank you.
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Jay Nichols

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Robo callers will spoof (change the caller id) to a local number that is usually out of service.  There isn't any way that I have found to foil this.  I did track down a company in Florida that was calling me from a "local" ID.  I threatened them with FCC, FBI and a lawsuit if they didn't quit.  It took a month, but they quit.  One guy got a hefty fine:
http://wtvr.com/2018/05/11/accused-robocall-kingpin-fined-a-record-120-million/

You can also report them, but it probably won't do much good.  There isn't much RingCentral can do since it is outside there purview.