How can I report a suspicious or phishing email ?

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This conversation has been merged. Please reference the main conversation: Reports of Spam / Phishing Emails

Recently, I have been receiving e-mail notifications using a Ring Central reply address, but they are clearly some type of phishing or virus.  The notice will say that I have a voicemail message, but the attachment is a .doc file. A valid message has an audio file attached, and I also get notified on my RingCentral app.

The other claims to be a text message, but again, a .doc file is attached.  Valid text message notifications put the body of the text message directly in the e-mail.

The formatting attempts to look professional, but does not match the RingCentral format I see on valid notifications.

I have been deleting them, but they are arriving with more frequency.

I don't know if there is even a way for RingCentral to do anything about this, but I thought I should let you know.

How does the spammer know that I am a RingCentral customer, or is it just a coincidence?


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Chris Isble

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Posted 3 years ago

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Official Response
Update:  Fake Email Phishing Scam 

Keep in mind that a text message notification from RingCentral will never contain any attachments.  Voice mail attachments from RingCentral will only be .mp3 files and fax attachments will only be PDF files. We also don’t send multiple attachments in a single notification email.

If you are still unsure if an email is malicious you can open a case. Please include a copy of the email and if possible include a copy of the email header. If you are not familial with how to view the email header visit this page, as the process varies a little bit depending on your email client. http://whatismyipaddress.com/find-headers


If you are not a RingCentral customer, but wish to report a suspicous email, you can either forward the original email as an attachment to community.support@ringcentral.com or copy & paste the email header and send us the email header. 

Please take a moment to read the full article on the RingCentral Blog.  Tips for Avoiding Phishing Scams






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