Fake phone calls

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  • Updated 4 years ago
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I hate RingCentral, and they are extremely incompetent. They closed a support case within less than 24 hours after I had just responded saying it wasn't resolved. They claim the case was closed because it hadn't received any more activity by me. And this is just the tip of the iceberg with their incompetence.
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Randall

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Posted 4 years ago

  • 1
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Rob Benn-Frenette, Champion

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I've been with RingCentral for about four years. I've never had any problems, that have not been resolved quickly and professionally. I believe their system does close tickets if no response is received in a set time frame. What was the issue you were having?
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Jessica

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I have a problem with  their help as well.  Most of the time they just tell me that everything looks good on their end while on my end we still have the troubles.  Obviously everything is not good because my problems are not resolved.
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Mike, Official Rep

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Randall, or Jessica, if either of you have a case number that you would like me to look into or followup on, I'll be happy to. Just post the case number. 
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Randall

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This reply was created from a merged topic originally titled Fake Phone Log.

Here is the log of all the fake phone calls I've received via RingCentral because they refuse to do anything about this issue and they tell me to contact the FCC. The FCC informs me that they can't do anything about this situation, and that the information I provided them about these fake calls (of which I only really provided them one example because for every fake call you have to fill out a new form and I wasn't going to submit 100 different forms -- and besides the numbers are fake anyway, so it's baffling how the FCC can even use any information I provide them except for statistics which really aren't accurate statistics since I'm not about to file 100+ of these forms for every single call) will be used for future policy making.

From:(734) 442-2833

            Today 9:55
PM                       Phone Call                  0:00:05

           

 

           

From:(734) 442-2833

            Today 9:54
PM                       Phone Call                  0:00:06

           

 

           

From:(772) 293-9017

            Today 8:57
PM                       Phone Call                  0:00:05

           

 

           

From:(772) 293-9017

            Today 8:57
PM                       Phone Call                  0:00:06

           

 

           

From:(772) 293-9017

            Today 8:57
PM                       Phone Call                  0:00:06

           

 

           

From:(772) 293-9017

            Today 8:57
PM                       Phone Call                  0:00:06

           

 

           

From:(772) 293-9017

            Today 8:56
PM                       Phone Call                  0:00:05

           

 

           

From:(772) 293-9017

            Today 8:56
PM                       Phone Call                  0:00:06

           

 

           

From:(905) 956-0704

            Today 6:15
PM                       Phone Call                  0:00:04

           

 

           

From:(905) 956-0704

            Today 6:15
PM                       Phone Call                  0:00:05

           

 

           

From:(209) 265-1617

            Yesterday
11:21 PM                Phone Call                  0:00:06

           

 

           

From:(206) 659-5316

            Yesterday
5:34 PM                  Phone Call                  0:00:00

           

 

           

From:(206) 659-5316

            Yesterday
5:34 PM                  Phone Call                  0:00:05

           

 

           

From:(818) 275-5838

            Yesterday
4:05 PM                  Phone Call                  0:00:00

           

 

           

From:(818) 275-5838

            Yesterday
4:05 PM                  Phone Call                  0:00:06

           

 

           

From:(215) 839-8746

            Yesterday
2:27 PM                  Phone Call                  0:00:05

           

 

           

From:(786) 358-6100

            Yesterday
12:22 PM                Phone Call                  0:00:01

           

 

           

From:(786) 358-6100

            Yesterday
12:21 PM                Phone Call                  0:00:05

 

 

           

 

           

From:(703) 770-7799

            Yesterday
12:48 AM                Phone Call                  0:00:05

           

 

           

From:(703) 770-7799

            Yesterday
12:48 AM                Phone Call                  0:00:05

           

 

           

From:(972) 661-9401

            Yesterday
12:05 AM                Phone Call                  0:00:05

           

 

           

From:(972) 661-9401

            Yesterday
12:05 AM                Phone Call                  0:00:05

           

 

           

From:(312) 634-6057

            Sat
04/11/2015 4:06 PM                       Phone Call                  0:00:04

           

 

           

From:(312) 634-6057

            Sat
04/11/2015 4:06 PM                       Phone Call                  0:00:05

           

 

           

From:(512) 379-6008

            Sat
04/11/2015 11:20 AM                    Phone Call                  0:00:05

           

 

           

From:(512) 379-6008

            Sat
04/11/2015 11:19 AM                    Phone Call                  0:00:05

           

 

           

From:(541) 305-9324

            Fri
04/10/2015 2:03 PM                       Phone Call                  0:00:05

           

 

           

From:(541) 305-9324

            Fri
04/10/2015 2:03 PM                       Phone Call                  0:00:05

           

 

           

From:(404) 995-4397

            Thu
04/09/2015 5:24 PM                       Phone Call                  0:00:05

           

 

           

From:(404) 995-4397

            Thu
04/09/2015 5:24 PM                       Phone Call                  0:00:06

           

 

           

From:(360) 633-9313

            Wed
04/08/2015 10:09 AM                    Phone Call                  0:00:07

           

 

           

From:(317) 843-5806

            Wed
04/08/2015 6:15 AM                      Phone Call                  0:00:03

           

 

           

From:(317) 843-5806

            Wed
04/08/2015 6:15 AM                      Phone Call                  0:00:05

           

 

           

From:(217) 356-5607

            Tue
04/07/2015 8:23 PM                       Phone Call                  0:00:20

           

 

           

From:(415) 655-1108

            Tue
04/07/2015 3:21 PM                       Phone Call                  0:00:03

           

 

           

From:(415) 655-1108

            Tue
04/07/2015 3:21 PM                       Phone Call                  0:00:05

           

 

           

From:(415) 655-1108

            Tue
04/07/2015 3:21 PM                       Phone Call                  0:00:05

           

 

           

From:(806) 391-7790

            Mon
04/06/2015 8:11 PM                       Phone Call                  0:00:05

 

 

           

 

           

From:(806) 391-7790

            Mon
04/06/2015 8:11 PM                       Phone Call                  0:00:06

           

 

           

From:(512) 746-7180

            Mon
04/06/2015 7:47 PM                       Phone Call                  0:00:05

           

 

           

From:(512) 746-7180

            Mon
04/06/2015 7:47 PM                       Phone Call                  0:00:06

           

 

           

From:(276) 299-0018

            Mon
04/06/2015 2:23 PM                       Phone Call                  0:00:05

           

 

           

From:(276) 299-0018

            Mon
04/06/2015 2:23 PM                       Phone Call                  0:00:05

           

 

           

From:(757) 251-6612

            Mon
04/06/2015 9:15 AM                      Phone Call                  0:00:05

           

 

           

From:(757) 251-6612

            Mon
04/06/2015 9:15 AM                      Phone Call                  0:00:05

           

 

           

From:(347) 674-5999

            Mon
04/06/2015 4:05 AM                      Phone Call                  0:00:05

           

 

           

From:(347) 674-5999

            Mon
04/06/2015 4:05 AM                      Phone Call                  0:00:05

           

 

           

From:(973) 969-7521

            Mon
04/06/2015 12:19 AM                    Phone Call                  0:00:04

           

 

           

From:(973) 969-7521

            Mon
04/06/2015 12:19 AM                    Phone Call                  0:00:05

           

 

           

From:(979) 307-5542

            Sun
04/05/2015 8:06 PM                       Phone Call                  0:00:03

           

 

           

From:(979) 307-5542

            Sun
04/05/2015 8:06 PM                       Phone Call                  0:00:05

           

 

           

From:(507) 626-9188

            Sun
04/05/2015 12:22 PM                     Phone Call                  0:00:02

           

 

           

From:(507) 626-9188

            Sun
04/05/2015 12:22 PM                     Phone Call                  0:00:05

           

 

           

From:(770) 698-4506

            Sun
04/05/2015 5:30 AM                      Phone Call                  0:00:04

           

 

           

From:(770) 698-4506

            Sun
04/05/2015 5:30 AM                      Phone Call                  0:00:05

           

 

           

From:(360) 635-6688

            Sun
04/05/2015 4:09 AM                      Phone Call                  0:00:04

           

 

           

From:(360) 635-6688

            Sun
04/05/2015 4:09 AM                      Phone Call                  0:00:05

           

 

           

From:(214) 736-3487

            Sat
04/04/2015 3:13 AM                      Phone Call                  0:00:04

 

 

           

 

           

From:(214) 736-3487

            Sat
04/04/2015 3:13 AM                      Phone Call                  0:00:05

           

 

           

From:(312) 546-4420

            Sat
04/04/2015 1:45 AM                      Phone Call                  0:00:05

           

 

           

From:(312) 546-4420

            Sat
04/04/2015 1:45 AM                      Phone Call                  0:00:05

           

 

           

From:(209) 502-2253

            Fri
04/03/2015 11:48 PM                     Phone Call                  0:00:05

           

 

           

From:(209) 502-2253

            Fri
04/03/2015 11:48 PM                     Phone Call                  0:00:05

           

 

           

From:(512) 215-4758

            Fri
04/03/2015 10:18 PM                     Phone Call                  0:00:03

           

 

           

From:(512) 215-4758

            Fri
04/03/2015 10:18 PM                     Phone Call                  0:00:06

           

 

           

From:(239) 690-6703

            Fri
04/03/2015 9:07 PM                       Phone Call                  0:00:05

           

 

           

From:(239) 690-6703

            Fri
04/03/2015 9:07 PM                       Phone Call                  0:00:05

           

 

           

From:(647) 477-7405

            Fri
04/03/2015 5:55 AM                      Phone Call                  0:00:04

           

 

           

From:(647) 477-7405

            Fri
04/03/2015 5:55 AM                      Phone Call                  0:00:05

           

 

           

From:(704) 751-1036

            Thu
04/02/2015 4:55 PM                       Phone Call                  0:00:05

           

 

           

From:(416) 619-7509

            Thu
04/02/2015 3:48 PM                       Phone Call                  0:00:04

           

 

           

From:(416) 619-7509

            Thu
04/02/2015 3:48 PM                       Phone Call                  0:00:06

           

 

           

From:(305) 433-5661

            Thu
04/02/2015 3:47 PM                       Phone Call                  0:00:05

           

 

           

From:(305) 433-5661

            Thu
04/02/2015 3:47 PM                       Phone Call                  0:00:05

           

 

           

From:(469) 454-1833

            Thu
04/02/2015 5:49 AM                      Phone Call                  0:00:05

           

 

           

From:(469) 454-1833

            Thu
04/02/2015 5:49 AM                      Phone Call                  0:00:05

           

 

           

From:(470) 315-9962

            Wed
04/01/2015 11:06 PM                     Phone Call                  0:00:05

           

 

           

From:(470) 315-9962

            Wed
04/01/2015 11:06 PM                     Phone Call                  0:00:05

 

           

 

           

From:(208) 963-8263

            Wed
04/01/2015 7:12 PM                       Phone Call                  0:00:05

           

 

           

From:(208) 963-8263

            Wed
04/01/2015 7:12 PM                       Phone Call                  0:00:05

           

 

           

From:(239) 471-4067

            Wed
04/01/2015 12:47 PM                     Phone Call                  0:00:04

           

 

           

From:(239) 471-4067

            Wed
04/01/2015 12:47 PM                     Phone Call                  0:00:05

           

 

           

From:(306) 986-2617

            Tue
03/31/2015 4:34 PM                       Phone Call                  0:00:04

           

 

           

From:(306) 986-2617

            Tue
03/31/2015 4:34 PM                       Phone Call                  0:00:06

           

 

           

From:(319) 455-6105

            Tue
03/31/2015 1:39 PM                       Phone Call                  0:00:06

           

 

           

From:(319) 455-6105

            Tue
03/31/2015 1:39 PM                       Phone Call                  0:00:06

           

 

           

From:(830) 505-5270

            Tue
03/31/2015 9:22 AM                      Phone Call                  0:00:05

           

 

           

From:(830) 505-5270

            Tue
03/31/2015 9:22 AM                      Phone Call                  0:00:06

           

 

           

From:(979) 314-1084

            Tue
03/31/2015 6:48 AM                      Phone Call                  0:00:05

           

 

           

From:(979) 314-1084

            Tue
03/31/2015 6:48 AM                      Phone Call                  0:00:06

           

 

           

From:(231) 354-9062

            Tue
03/31/2015 1:15 AM                      Phone Call                  0:00:04

           

 

           

From:(231) 354-9062

            Tue
03/31/2015 1:15 AM                      Phone Call                  0:00:05

           

 

           

From:(217) 550-3370

            Sat
03/28/2015 5:23 PM                       Phone Call                  0:00:00

 

           

 

           

From:(315) 497-7787

            Sat
03/28/2015 1:20 PM                       Phone Call                  0:00:02

           

 

           

From:(203) 987-5488

            Sat
03/28/2015 12:44 PM                     Phone Call                  0:00:50

           

 

           

From:(212) 596-7045

            Sat
03/28/2015 9:34 AM                      Phone Call                  0:00:54

           

 

           

From:(407) 246-0606

            Sat
03/28/2015 12:48 AM                    Phone Call                  0:00:51

           

 

           

From:(979) 826-3918

            Fri
03/27/2015 11:02 PM                     Phone Call                  0:01:38

 

 

           

From:(515) 322-4610

            Fri
03/27/2015 1:29 AM                      Phone Call                  0:00:51

           

 

           

From:(530) 653-8114

            Tue
03/24/2015 1:32 PM                       Phone Call                  0:00:59

           

 

           

From:(786) 207-8143

            Tue
03/24/2015 12:23 AM                    Phone Call                  0:00:51

           

 

           

From:(305) 433-2834

            Mon
03/23/2015 9:33 AM                      Phone Call                  0:00:54

           

 

           

From:(224) 255-4878

            Mon
03/23/2015 1:06 AM                      Phone Call                  0:00:40

           

 

           

From:(323) 540-5198

            Sun
03/22/2015 7:54 PM                       Phone Call                  0:00:44

           

 

           

From:(361) 494-0217

            Sun
03/22/2015 3:55 PM                       Phone Call                  0:00:45

           

 

           

From:(205) 433-9734

            Sun
03/22/2015 9:33 AM                      Phone Call                  0:00:51

           

 

           

From:(828) 372-0147

            Sat
03/21/2015 9:00 PM                       Phone Call                  0:00:53

           

 

           

From:(914) 425-5539

            Sat
03/21/2015 2:06 AM                      Phone Call                  0:02:07

           

 

           

From:(650) 212-5128

            Fri
03/20/2015 2:15 PM                       Phone Call                  0:00:20

           

 

           

From:(217) 550-3370

            Fri
03/20/2015 8:55 AM                      Phone Call                  0:00:11

           

 

           

From:(347) 635-5713

            Fri
03/20/2015 4:42 AM                      Phone Call                  0:01:07

           

 

           

From:(641) 814-1933

            Thu
03/19/2015 8:47 AM                      Phone Call                  0:00:53

           

 

           

From:(718) 785-9228

            Thu
03/19/2015 4:39 AM                      Phone Call                  0:00:51

           

 

           

From:(323) 870-7950        

            Thu
03/19/2015 2:51 AM                      Phone Call                  0:00:53

           

 

           

From:(458) 201-2329

            Wed
03/18/2015 10:59 AM                    Phone Call                  0:00:08

           

 

           

From:(510) 858-2227

            Wed
03/18/2015 12:10 AM                    Phone Call                  0:00:52

           

 

           

From:(315) 600-3086

     &nbsp
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Mike Bruns

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Randall,  I don't work for Ringcentral, I just used to be a network geek.

Could you go here:   http://www.yougetsignal.com/tools/open-ports/   and check ports 80, 5060, and 5090.   Are any of the ports open?
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RC-Installer, Champion

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If thoes ports were no open his phones would not work.  I have heard of people getting fake calls but thoes calls never show up in the call log.  If the calls are showing up in the log then they are some how passing through the RC system and there must be an issus on the call handeling rules or something in the account config.  

Thoes that just have theor phones rings with Extension 100 or 101 ETC are being hit by SIP visious and yes, using a firewall to control the phones only talking to RC servers would be the way to go

Thanks

Chuck
Certified Ring Central Installer
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Mike Bruns

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Chuck,

If the calls are showing up on the ringcentral log, then I agree it's a call-handling issue or something in the account config. 

I think the ports should be closed however.  Any decent firewall/router made in last 10 years should handle NAT properly.  Meaning only accept a response packet from the internet if it was initiated by a local request.  

I don't see the need to setup port triggering/port forwarding for MOST people.   Sure, there are some unique environments with complex router or PBX environments.  But that's rare.   My environments work fine with all ports closed.  

If his device is naked on the internet, or if RC had him configure port forwarding, he could be seeing SIP Visious and the like. 
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Randall

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Thank you for the advice, but how do I close the ports on my Samsung SPH-M270 flip phone? I don't see any options to do that from the Virgin Mobile site. I haven't changed my call handling rules on RingCentral in over a year, so why would there suddenly be an issue with my account configuration beginning on March 18? The phone number being affected is not even published online, and I only use it for personal calls.
(Edited)
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Mike Bruns

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Randall,

I was assuming that you have a ringcentral digital line.  if all you have is a virtual phone number that forwards to a flip-phone, that means that the port discussion that Chuck & I was having doesn't apply.  

If your computer soft-phone or ringcentral digital line at your home or office is exposed to the internet and doesn't have proper security, I or any hacker could make the phone ring with a fake phone-call.   My computer would connect directly to yours, bypassing the ringcentral servers.  There's nothing they can do to filter those ghost calls, as the source doesn't come from the ringcentral servers.    

Ringcentral recently introduced some network security features to fix the problem once and for all.  

==================

If you are truly seeing the calls in the ringcentral log on the web-site, then ringcentral support needs to trace the entire connection.  Specifically, what is the source of the call to ringcentral, before ringcentral forwarded the call to your flip-phone.  

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