Mike. I called support to report and open a case and they toll me to create this trend. When the users mark the favorites from contact list they appear on the Favorites right. Well in the last updates the Favorites list clears up then the users need to re-select their favorites. This images are just samples. But I guess you got the idea.
Time ago one of the agents on the call suggested to get a new, clean windows installation. We installed a new computer to the user with W7 pro. yesterday. Installed the RC app on the PC. The user added his favorites and by the end of the day instructed the user to restart his computer to let the computer to install and finish the windows updates and see if next morning (today) what will be the situation on his Favorites.
Well. A little surprise to see that just ONE favorite stayed and all the rest were removed from the app.
I called this morning to support and the agent could not figured out what was going on and he suggested to add the logs in this trend.
So by the previous response i am adding the logs in here. HAHA! Can someone tell me how to add the logs in here?