fax attachment size

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US account, case # 07515666.  When attempting to send a fax size 7.5 mb, I received a message stating the file was too large.  I compressed the file, and it then took a couple of hours to go through.  Why am I having to compress a relatively small document?  And although I was told it should take approximately 1 minute per page for a fax to transmit, large faxes have taken sometimes twice that amount of time.  Is there any way to remedy this?
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Renee Meeks

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Posted 2 months ago

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Saadet - Community Support, Official Rep

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Hey Renee, how were you sending the fax? Mobile/desktop app? Online portal?