fax confirmation email not displaying number used to send fax

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  • Updated 8 months ago
fax confirmation emails currently states: "Here are the results of the 2-page fax you sent from your phone number (xxx) xxx-xxx, Ext. 950 "

But this does not include (and confirm) which fax number the fax was sent out from - ie. what fax number was sent as the caller-id to the recipient AND included in the top info line of the fax.

The xxx number above is always our main company number.   We have 4 different fax numbers with separate extensions, and different users use each of them to send from using number@rcfax.com.  The email they are sending from gets picked up by the appropriate fax ext number and is properly sent out from that fax number.  But when we have a problem or confusion, we look at the fax confirmation email and it does not confirm at all that the fax was sent out from the intended fax number (ie. that the extension is set up for).

Bottom line is the outgoing faxing is working properly and using the proper caller-id of the fax number we want, BUT the outgoing fax confirmation email is missing the fax number used, so we have no confirmation that it was sent out properly.
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Michel, Champion

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Posted 8 months ago

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