Recently I have noticed that the sent fax confirmations that I receive by email no longer list the name of the recipient, just their fax number. Is there a way to return to having it list the name and fax number of the recipient?
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276 Points
Posted 4 years ago
Mike, Official Rep
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92,314 Points
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92 Points
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84 Points
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80 Points
Kim, Alum
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43,370 Points
Correct Whitney, this has been implemented!! :-)
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80 Points
This has not been implemented. I have been on the phone with support for over two hours and they don't know how to make it appear.
Saadet - Community Support, Official Rep
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45,888 Points
Hi Gerald,
When I send a fax to someone in my contacts it shows up...
This one is from my Company Directory - via my test account
This one is from my Personal Contacts which was sent via my test account
When I send a fax to someone in my contacts it shows up...
This one is from my Company Directory - via my test account
This one is from my Personal Contacts which was sent via my test account
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80 Points
If you send a fax to someone who is not in your contacts list, their name will not appear in the confirmation. Although there is a field in the fax cover sheet for the name of the recipient, this name does not transmit back in the fax confirmation.
Doesn't it just make sense to include that name in the fax confirmation? There is a field for it in the confirmation. I send faxes to a company who has thousands of employees and they all use the same incoming fax number. There is no way that I can add them all to my contact list.
It appears to me that this is a problem with your service and people don't use your service because of this.
Doesn't it just make sense to include that name in the fax confirmation? There is a field for it in the confirmation. I send faxes to a company who has thousands of employees and they all use the same incoming fax number. There is no way that I can add them all to my contact list.
It appears to me that this is a problem with your service and people don't use your service because of this.
Saadet - Community Support, Official Rep
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45,888 Points
Sorry for the frustration, Gerald. The transmission results are based upon the number provided and whether or not it is listed in your Contacts. The Recipient Details section is for the Cover Sheet information.
You are more than welcome to submit a new Feature Request for us to pull information from those fields.
You are more than welcome to submit a new Feature Request for us to pull information from those fields.
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80 Points
I understand how it works. I still disagree with the fact that they must be in your contact list in order for their name to appear in the fax confirmation. Your failure to include the Receipt Name in the fax confirmation doesn't make sense to me.
Your failure to include this information is the reason that I must continue to use another companies fax service.
Your failure to include this information is the reason that I must continue to use another companies fax service.
