Fax: Confirmation to attach the pages faxed

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  • Updated 9 months ago
  • (Edited)
We really need the fax confirmations to come through with the pages that we faxed attached.  It is very hard to verify that certain documents were faxed if the confirmation just shows "sent" and the number of pages.  We need to be able to verify that we sent certain pages.
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Frank Muher

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Posted 4 years ago

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Kim, Alum

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Please VOTE in the upper right corner to request this app.
(Edited)
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Potter

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I agree. You need a permanent copy of what was faxed to be a useful business tool. Efax does it.
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Katie

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Any updates on Fax confirmation sheets?  How many more years will this take?  This is absolutely ridiculous that RC ignores their customers. We need fax confirmations to prove we sent faxes.
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Tony Placella

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Yes! We need this for E&O purposes. We need the fax notifications to include the documents that were faxed on outgoing faxes.
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Marty Rosenberg

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I am having the same problem with my business fax line.
Ring Central Customer service is horrible and could not help with this issue.
I figured out the solution that works for my business.

All Fax Out from the office must be sent by email.
We have an email attachment confirming the fax was sent with the documents attached to the email.

We also have email attachments for all incoming fax's.

I hope this helps you as it helped our office.
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Lizzette Muniz

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I agree that all fax confirmations should come with an attachment showing what was sent. It is not reasonable to require us to log into the system to download the information every 30 days before it expires. I hope that they add this feature  soon.
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StuTripleV

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This reply was created from a merged topic originally titled Attachments with FAX CONFIRMATIONS coming soon?.

I was told by a CSR two days ago that "our engineers are currently working on this issue" and that it was a major complaint from RC customers... Is there any estimate of when this crucial upgrade may be available? Lack of this feature is a HUGE NEGATIVE in our early RC experience.
(Edited)
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Kevin - Insurance

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Is there ANY update on receiving a copy of ALL faxed documents with the fax transmission results (confirmation) - includes the "status", date & time, fax number and exact image of all that was sent?  This is critical to be able to prove what was actually sent/transmitted.  I was floored that RingCentral did not have this and have started to look for other phone options (at least I was smart enough not to sign a contract).
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Lesley Morrow

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They've been saying their engineers are working on this issue for years. Either they have the most incompetent engineers or they simply don't care. There are other online fax providers that offer this feature.
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Francesca

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Hello Lesley
I am also frustrated by this issue.
What other company have you found who offers this?
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The Lighthouse

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This reply was created from a merged topic originally titled Any way to confirm if a forwarded fax to email ever transmitted?.

I forwarded a seven-page incoming PDF fax to an email address. Now normally that will clog the pipes of my email client and not transmit. I suspect the same will happen with the RingCentral fax forward feature, but as far as I can tell, there is no way to know if the email was sent or not. Is there a log showing faxes forwarded as emails and whether or not they transmitted?
(Edited)
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Mark

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This reply was created from a merged topic originally titled Successful fax confirmations.

I would like to have the option to have the confirmation of a successful fax transmission emailed to the person sending the fax from the webpage, not just to the administrator. A previous provider had this option, and it is much more useful to have the person sending the fax know that it succeeded!  This was accomplished by a drop-down selection with the email address for each employee that could send faxes on the page creating the email.  This, possibly combined with a confirmation to the administrator would be possible options to have in company setup.
(Edited)
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Kevin Short

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This reply was created from a merged topic originally titled Fax Message Transmission Result.

Would it be possible, on the emailed Fax Message Transmission Result, to include a graphic of the first page of the sent fax, would be very helpful. Also, could there be a link there that would take you to the online record of the faxed document? thankyou.
(Edited)
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Katie

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This request has been made for several years and RC doesn't care to implement this basic function.
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Cheri Sommers

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RC has said they've been working at getting this function for years. Don't hold your breath. There will never be a fax confirmation sheet with a copy of the first page sent. This feature has been requested for years.
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Mohamed Salem

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I definitely know for a fact that this service used to exist because I was using it last year. Now for some reason ever since we changed our account tyou it doesn't work. I think if more people voice their opinions more and more about the importance of having the fax confirmation. Attachment sent to the emails as well they will be more inclined to fix this issue promptly. Don't bother calling... send and email the cooperate office in the US. RC''s call center in not in the US and if you call and asked to be transfered to the US office they say they don't have the ability to do that. I asked them fore the direct linemail and was told they don't have it.
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Mike, Official Rep

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Thanks for your post.  Just to confirm, this Community is the best place to post your requests to add features to the product. Also, be sure to click the "Vote" button at the top of the page.
(Edited)
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Cheri Sommers

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OK so when are you going to add the fax confirmation function that has been requested for years? I know some of the threads have been deleted, but there have been requests for this feature for well over a year.
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Stealth

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This is really sad if this is the best place to request features. The requests for fax confirmation pages have been made over a year ago by a number of people and nothing has been done. This feature is needed for businesses. There is virtually no customer support.
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Jamie Martyn

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Any word on this feature. Seems very simple SRFax.com does this and it works great. Mike is there an update?
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Mohamed Salem

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Thanks for the suggestion SRFax seems awesome.
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Kim, Alum

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@Mohamed - We do have an overseas location in the Philippians that handle certain account sizes.  U.S. Support is currently for 20+ customers. Please post feed back to this feature request regarding: Provide U.S. technical support for ALL users of your RC system! 


Regarding the charges to your account, please contact your Sales Rep. 
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Mike, Official Rep

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Katie, Unless our Product Team has marked an idea request as Planned,  then there is no ETA, because it's not on the road map at all. We provide regular reports to our Product Team and they also review the Idea threads here on the Community so they do see your comments. We receive dozens of requests every week and unfortunately they do not have time to comment on every topic, but I can assure you that when a topic reaches a high number of likes/votes, they do review and at least consider the idea.  

Mike
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Mohamed Salem

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1) again (this feature used to exist in ringcentral... Because I have many faxes that are attached to an email sent by ringcentral to me of a fax I sent with the added header of the fax number sent to and from, date and time stamp and status: Sent (If the fax wasn't confidential I would attach it here (but I will take a screenshot of the email from ring central with an attachment showing. 

2) This is not a feature that anyone should need to request. This is common standard to be expected of any fax be it digital or analog. The benefits of using an efax to send faxes is that you can get a confirmation (along with an image of what was faxed (and to save paper, time and keep a verifiable audit trail archived) Having to download the fax confirmation is so tedious and time consuming. That the money saved on the cost of the service relative to others e fax services is lost in my time or the time of my staff. I am actually starting to track how much time is spent to account for the cost of time spent doing this task

3) You must solve for file corruption issue. When the fax fails and you can not do a resend attempt nor download the original attachment (because when you sending many faxes to the same number you can't tell which one is the one that failed... doesn't even have the name of the attached file....
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DC3

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I tried SRFax, but their customer service sucks.
They did it.  Just have to view it or save it via the Desktop App.  Very easy and nice.
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Jamie Martyn

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I'm looking to have the email you receive saying the fax was successful to contain the document that was faxed as an attachment as a pdf. Worked like a charm with SRfax.com. We don't have/can't use the desktop app as we are using Windows Terminal Server and it isn't supported.
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SU

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This reply was created from a merged topic originally titled Fax: Outbound Fax notification With Attachment.

Should have the option that it will enable me to receive  fax transmission result with an attachment so I don't need to forward it manually. 
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Jamie Martyn

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Official RingCentral Support is there an update on this?
(Edited)
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Jamie Martyn

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Mike has RingCentral provided a reason for this? I know they have to prioritize a lot of "feature" requests, but I think this is a fairly standard feature for any hosted fax solution?
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Mike, Official Rep

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Jamie,  Sorry, but no.  I don't have a specific reason.  However I've discussed this with several engineers and there are a few issues. 

  1. First, I'm not so sure that his is a standard feature with other services. What users are asking for here is a verification of what was received on the other end, and have that attached to their confirmation.  If there are any other fax services out there that actually do this, please share the names and I'll be sure to forward to our product team. 
  2. Providing an attachment/verification of what was received at the other end is a lot more complex than having a verification of what was sent. There would have to be a method of transmitting back what was received, and hoping both the sent & received transmissions were perfect. Otherwise the received confirmation would not be reliable. 
  3. Sent faxes can be viewed through the Sofphone as well as the web portal, so the demand for this is a lot less than many other feature requests that we get.   
So, with this in mind, feature requests go through a pretty detailed ranking process. Considering that all requests take a certain amount of resources, our product team must implement the features that will benefit the most users.  

Sorry I don't have a specific reason. I hope this helps. 
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Jamie Martyn

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Mike,

Thanks for getting back to me with that detail. To answer and clarify what I'm asking for:

1. SRFax.com, which we used for years and was fantastic!

2. I'm not looking for the attachment to include what has been verified as received but rather the attachment to be what I sent. I can understand that you can't verify what was received.

3. Unfortunately the softphone isn't supported on Windows Terminal Server so we can't use that. I understand it's included in the web portal, but it's much more efficient to have the pdf of what was SENT included in the email confirmation so that we can attached that entire email (including the pdf of what was sent) into our CRM tool. This avoids having to log into the web portal, find the fax, save the pdf, then attach it. The PDF that is in the web portal is exactly what should be attached to the email confirmation. I really can't see that as being overly challenging.

Jamie
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Mike, Official Rep

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Ah.. that makes sense. Thanks for the added detail. 

FYI... All topics on this Community do get reported weekly to our Product Team, so there is constant review of all ideas. 

Thank
s
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Stealth

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Constant review of of all ideas? This feature has been requested for well over 2 years. It is available by other fax providers as noted by other users. What's taking so long to review and implement this much needed feature? I don't think RC cares.
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Jhan

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Adding on to this request. We need this for faxing to be fully compliant. As it is now our users need to send faxes strictly via email (@rcfax.com). Would like them to be able to send via the mobile or fat clients. If received faxes have the attachment why can't outbound?

Same here

We need tis for our business too...

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Chris Duquette, Champion

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it would be nice to get a easier confirmation, but things take time to add im sure so keep the topic relevant and hopefully it or something just as useful will come to fruition. I'm sure theres a roundabout way now to make sure you know what pages have been sent, dont have one off the top of my head but with a work im sure the work around is out there somewhere 
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Lesley Morrow

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This feature has been requested for several years. Nothing has been done about it.
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Taylor, Champion

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Adding on to this thread. A reply yesterday from a CSR stated:
Rest assured that our developers are working on the concern with fax confirmation logs and can be available on the future releases depending on the request made on the community.
Given that this thread has been posted for two years, with dozens of votes, I don't get the impression that they have any intention on actually releasing this.
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James Abate

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I take it from this thread that Ring Central does not send confirmation with a copy of the faxed document. Furthermore, there is not a database of sent faxes that my company can access. We have this feature with Efax and have resisted using RC Fax because it is not available. It is a feature that is needed. When Court Clerk says they never received a document, it is not like I can say "I can show you on my softphone". This is a needed feature.
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Mike, Official Rep

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Correct James,  The confirmations state Success or Fail but there is not attachment on the confirmations.
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James Abate

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Today I realized that the fax content is stored with the pages sent under messages. It seems like RC does everything users want but in a totally customer unfriendly way. I'd recommend you guys look at the way efax does it. One place to look, confirmation and what was faxed all in one place, not split off by different extensions. I only have one fax number, why have a different place to look for each extension?
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Damaris M Vazquez

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This reply was created from a merged topic originally titled Fax transmission report needs to have documents attached!!.

We have a small law firm in the US and need to have the transmission report emails also show the attachments with it! Right now it just shows the file name and success when it sends. But we need to be able to see the document there too! I see someone requested this feature 2 years ago, however, it doesn't seem to be high on the priority list! I can see the document on my RingCentral desktop app, why can't I get it attached on my transmission email?
We have an integration with our case management software through a chrome extension that allows us to upload the emails to our client's individual matter, however, I need the document as an attachment so everyone in the firm can see it. I called by phone and requested assistance getting this on case # 05749224.

Any help?
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SHAPIRO

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This reply was created from a merged topic originally titled Fax Notification.

We have a small law firm in the US and need to have the transmission report emails also show the attachments with it! Right now it just shows the file name and success when it sends. But we need to be able to see the document there too! I see someone requested this feature 2 years ago, however, it doesn't seem to be high on the priority list! I can see the document on my RingCentral desktop app, why can't I get it attached on my transmission email?


Any help?
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Lizzette Muniz

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I also require this, as do several others. If RC cannot figure out a way to do this soon, I will need to switch to another provider. Other users need to also apply pressure to RC so that they will make this a priority.
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Lesley Morrow

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This feature has been requested for several years. RC doesn't care.
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Angel Mercado

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This thread has been ongoing for a couple of years now. What RC seems to care about the most are the votes and the comments, those features with the highest votes are the ones they usually look at and consider implementing. So I ask that anyone that sees this post, please upvote, vote and comment!! This is a very useful and necessary feature that apparently other services provide but not RC. As much progress and improvements as RC has gotten over the years, this is a feature that apparently they cannot implement without some issues. 
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Jhan

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Brought to the attention of our Customer Success Mgrs. Would be a good addition to satisfy our Compliance requirements.
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Taylor, Champion

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I have raised this again with RC. It is baffling that they can spend time/resources on introducing MMS (which I don't see many companies actually using) but not a simple yet important feature requested years ago. 
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Jan Ferguson, Channel Partner, Champion

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Taylor,

If you follow the forums at all you would remember that people were crying out for MMS as their customers were sending them photos via text and they couldn't see them. They asked the same question but with MMS in mind. Unfortunately it seems that no business can please all the people all the time no matter how hard they try.
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Taylor, Champion

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I have no doubt that MMS was requested, and will be used. My point is that this is a very simple feature to implement. Other fax providers have offered it for years - we are not requesting anything new or ground-breaking. MMS on the other hand requires quite a bit of backend work to allow proper communication with all of the cell providers and other intermediaries. 

Adding the first page of a fax is literally inserting (with code) the first page of a document they already have in their system into an email that they already generate. There is no reasonable excuse for it taking this long to implement. 
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Jan Ferguson, Channel Partner, Champion

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However if you read the initial request they are asking fir ALL the pages in a fax and not just the first page. Unless a person is a RingCentral developer I don’t understand how anyone can state it’s a simple feature to implement.

I am a software developer and I am hard pressed, without seeing and understanding the RingCentral code for ALL RingCentral apps which use fax, to state that it’s a simple feature to implement.

Perhaps it might be simple to include a first page in the fax report but that’s not the original poster’s request.
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Kevin Li

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Actually, any traditional fax machine can print out a confirmation page with first faxed page imprinted on the confirmation page.  It's a standard fax machine functionality.  

It should NOT be requested.  It should have been the standard, just like a working telephone should have ringtone when it's picked up.
Ladies and gentlemen:  the feature exists and we use it daily in our office.  You have to send the fax via the Ringcentral desktop app on your computer.  It is actually pretty easy to use.

Good luck,
David
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Jamie Martyn

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Unfortunately the desktop app is not supported on Terminal Server. Besides this is a very basic feature - that is standard on every other fax platform.
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Angel Mercado

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I know what you are talking about, but that is not the same feature that is being discussed. When you send through the app, it shows the document with the report on the top. However, that is different for example from the email fax transmission report. What is being requested here is the fax transmission report with the attachment by email. Some of us need the feature this way (for example for us, we have an extension from our case management software on Chrome and this allows us to upload these from our gmail account to the case management.) 

Also, if you notice, on the app, the document only shows the number where it was sent, date and time. It does not show if the document transmission was sent or if it failed. This is very important to have since it looks the same whether it goes through or not. 
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Kristine Arias

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On the desktop app, it shows the fax you actually sent (all pages). But, on mobile app, it doesn't show. Will it go towards the mobile app as well? In addition, in the email confirmation, we can not see the pages that were faxed, it only shows that an attachment was sent.
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brian

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It’s a pretty serious issue. We won’t be able to send faxes in Real Estate, Financial Planning, Mortgage, Insurance, or Medical situations without it.
Me
I just voted for the current item. Probably most people don’t realize that they are out of compliance and breaking the law by not having the copy in their email discovery.
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Riczel Martinez, Employee

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This reply was created from a merged topic originally titled Fax Report.

There should be a Fax report similar to Call report tab or somewhat add the Fax details on the reporting tab. In this way, it could be presentable in a graphic and more analytical manner for record or internal tracking purposes when file/report is extracted. The Fax information on the Call log section only gives us a excel file that only has the basic information.