Fax: Confirmation to attach the pages faxed

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We really need the fax confirmations to come through with the pages that we faxed attached.  It is very hard to verify that certain documents were faxed if the confirmation just shows "sent" and the number of pages.  We need to be able to verify that we sent certain pages.
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Frank Muher

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Posted 4 years ago

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SU

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Being able to keep an electronic record of exactly what was faxed is a basic and fundamental business need.  RingCentral should be able to figure this out - it cannot be that hard.  
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Saadet - Community Moderator, Official Rep

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Hey Talanton_Insurance, at this time there is no ETA regarding this request :( I would suggest leveraging other document saving tools such as Google Drive, in order to save copies.

Hey SU, unfortunately, keeping a lifetime record of each fax that is sent by thousands of users everyday is not feasible :( which is why we have a data retention policy in place.
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Talanton_Insurance

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Thanks Saadet -- do you have a documented process or solution for how to preserve the original outbound faxed documents using an outside service as recommended?

"I would suggest leveraging other document saving tools such as Google Drive, in order to save copies".

Thanks,
Matt
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Saadet - Community Moderator, Official Rep

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Hey Matt, there's no documentation for that since it depends upon your needs. It is a manual process.

However, one thing you could look into is RC Archiver. I'm not sure what your service plan is, but it is a nifty tool that makes saving things automatic.