Fax Cover Page Settings

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This conversation has been merged. Please reference the main conversation: Fax: Bring back, or add additional fields to customize fax cover sheets

Can you please add a feature to edit the Fax cover page to the information we want it to show and not what is registered with RingCentral? i.e. I do not use my RingCentral Fax #, I have my own. I don't want to be doing a custome cover page each time a send a fax. This feature was available in the previous version of Soft phones.
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Luis Uribe

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Posted 4 years ago

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Kim, Alum

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Luis,  in the new Desktop App for Windows Softphone you can upload your custom fax cover page.  See below. 




(Edited)
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RingCentral Social Team, Official Rep

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This reply was created from a merged topic originally titled Ability to edit the default fax cover page on a Mac.
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Bonnie

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This reply was created from a merged topic originally titled Can I use my custom fax cover pages on a new computer?.

I have customized several fax cover pages, but recently got a new computer.


Where are my customization files located and can I bring them over to my new computer?


I don't want to spend the time re-creating all of these.
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Peter Keros

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In the latest version of the desktop app (7.5.2), they got rid of this function, requiring allcover pages to be custom and making their current cover pages useless. Considering I used to put in my contact information and the contact information of the recipient, I'm really disappointed.
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Kim, Alum

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Peter- they got rid of what function? The 7.5.2 still has fax cover templates to choose from...


 
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Peter Keros

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But you can't put in information on the recipient or sender anymore. At least, I just spent the last hour with a chat representative figuring that out. The templates are useless if we can't put in information, leaving us with only the custom option. That "English" page is gone.
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Kim, Alum

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Peter- do you have a case number so we can look into this? 
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Peter Keros

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No, but I have the chat log. The form won't let me attach a PDF, though.
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Peter Keros

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If it helps, see the figure below. Note that the "Name" and "Company" boxes are gone, and there's seemingly no way to use a cover page that isn't a custom page uploaded separately.
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Kim, Alum

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To retrieve your Case # please login to http://success.ringcentral.com/RCContactSupp select “contact support”, and you will be able to see “view: all cases” at the bottom of the page. 
(Edited)
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Peter Keros

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It's telling me that there is no case. Which makes sense, because I didn't open a case, I just used the chat.
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Kim, Alum

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If you were logged in talking to Chat should automatically generates a case...but no problem... I have someone looking into this
(Edited)
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Peter Keros

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If so, it's not there. And it's not listed in the chat log. According to that page, our last case was in October 2014.

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