Fax: Default Cover Page to use Ext. Phone Number and not company fax number

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Currently, regardless if I change the FAX outbound caller ID to display the extension proprietary phone number, the cover page will still display the company fax number which is a (866...) This does not work well when users are sending faxes, and our clients are faxing back to the 866 and it just sits in our office assistant inbox.. The work around is to create a custom cover page and copy and paste the "Senders Phone" attribute over the "Sender Fax" attribute.. But in a company size of 50 users, and having to ask each ones to make these changes is unacceptable. 

At the very least, give us the option to create and streamline custom fax cover pages via the admin portal.
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Posted 2 years ago

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This reply was created from a merged topic originally titled Fax: Default Cover Page to use Extension Proprietary phone number and not company....

Currently, regardless if I change the FAX outbound caller ID to display the extension proprietary phone number, the cover page will still display the company fax number which is a (866...) This does not work well when users are sending faxes, and our clients are faxing back to the 866 and it just sits in our office assistant inbox.

This also becomes an urgent issue when sensitive and confidential materials are being faxed to the company fax as oppose to the correct personal to handle that information.

The work around is to create a custom cover page and copy and paste the "Senders Phone" attribute over the "Sender Fax" attribute.. But in a company size of 50 users, and having to ask each ones to make these changes is unacceptable. 

At the very least, give us the option to create and streamline custom fax cover pages via the admin portal.
(Edited)