Fax: Allow Fax header to be customized.

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  • Idea
  • Updated 6 months ago
  • (Edited)
I want outgoing fax header From: to show my company name not my personal name that ringcentral uses for billing. How can I change it?
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Prather

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Posted 4 years ago

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Prather

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Thanks for your response. I was asking about the header not the cover. The header is the part that is printed at top of every page. Besides I already have company name entered in Company field of Outbound Fax Settings. The problem is that it's populating header From: with Account Owner name (from Account Info setting) instead of from Outbound Fax Settings. I verified by changing the Account Owner name to something else and then sending a test fax. This is either a feature request or it is a specification bug or it is a documentation bug. I'll follow-up with the product team. Thanks.
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Kim, Alum

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Please LIKE in the upper right corner to request this feature. 

Change the FROM: User Name on the upper left corner to reflect the Company's Name




This will be a feature request (idea) as it currently cannot be modified. 
I can change this from a Question to an Idea to submit that for you.
(Edited)
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Prather

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Thank you Kim for submitting this as Idea.
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Kim, Alum

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Please LIKE in the upper right corner to see this feature added. 
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Kyle Hayes

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This reply was created from a merged topic originally titled Can the header on outbound fax attachments be edited?.

When sending faxes can the header at the top of the page be edited. My company would like to have the ability to edit the "Name" field. We'd prefer to display our company name rather than the RingCentral user name.
(Edited)
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Scot Stark

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This reply was created from a merged topic originally titled Fax Header Details.

Can the product enhancement team please include the functionality to change the header information of a sent fax? It would seem easy enough to do. For example, the ability to change the fax header from my personal name to the business name instead. This is something I would like to be able to do as I'm sure others are as well. That way when the fax is received, it looks more professional. Thank you...
(Edited)
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Karen Billingham

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This reply was created from a merged topic originally titled Fax Header Customization.

When are you going to restore the ability to customize the fax header as your softphone app previously allowed? This question has been asked before, but I have searched and still not found an answer. Is this something you do not intend to ever restore? Many of your fax clients have asked for this!
(Edited)
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ANNE MEGANCK

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This reply was created from a merged topic originally titled FAX HEADER EDITING.

In the previous
SoftPhone version, it was possible to EDIT THE FAX HEADER/BANNER (and therefore
leave it blank).  This is the feature I
am requesting that RC reinstate in the desktop app.

If RC won't upgrade
software to allow editing of header, could you at least include the feature
that Windows Fax has, ie the ability to not have the typical fax banner appear
on top of each page?
  Attached is a
screenshot of Windows Fax to show how Microsoft handles this.






 Please, please,
please pass this on to the software engineers. 
Without this feature, I have not been able to use RC for over 2 years
for 99% of my faxing needs and have had to go back to using a landline OR
WORKING WITH ANOTHER COMPANY THAT DOES OFFER THAT FEATURE but is too pricey for
day-to-day use.  Yes, there are other companies that offer that feature, why can't RC????
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edsager

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This reply was created from a merged topic originally titled Allow Fax header to be customized.

  1. Account type:  U.S.
  2. A brief description of the business: Law Firm 
  3. A high level description of the product or feature being requested: Ability to edit the Header on outgoing fax pages.
  4. A typical use case scenario explaining how your business would use the feature: We would like to make certain what information is in the Header, as well as to add the name of the sender, sender company, sender fax No., date, and time of sending. The date and time is crucial for some situations that have a requirement that a fax be sent during business hours.
  5. Benefit of such feature: Customization to allow for specific needs.
  6. Include any related case number if applicable: N/A
  7. Number of Users and/or Digital Lines: Digital Lines: 2 or 3.
Supposedly, this idea has been implemented as shown here:  https://community.ringcentral.com/ringcentral/topics/fax-header-from

However, this feature request has not been implemented; thus, I include it again.
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Jared, Alum

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Hi edsager,

We apologize that this was shown as implemented. However, it has not yet been implemented so we have adjusted the status of this feature request. 
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Michelle Nesbett

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This suggestion was made 4 years ago, why has it not yet been implemented?  It makes no sense to put the account owner ( a person) in the "from" field in the header when the fax is coming from a business.  I'm currently using a 7 day free trial period and if you can't fix this I will be ending the free trial and going with a different company.  This is such a simple fix.
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Scot Stark

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100% agree with Michelle. What’s the hold up? I mean, seriously, RingCentral. Get it together. It’s a disgrace something this simple has not been included in one of your many updates over the many years. You’re so worried about including things like adding the Chinese language to RC but can’t seem to add the ability to include a company name in the fax header? Pathetic.
(Edited)