Fax: How to customize, or remove fields from the fax cover sheet?

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We only use RingCentral for faxes.  The coversheet shows the Ringcentral number as a phone number making it unusable for us.  We need to customize the phone & fax number shown.  This forces us to leave the Email subject line blank - a problem because this is how everybody was labeling their faxes for searching (when we used eFax).   
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Andrew Barriskill

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There are several ways, but I think the easiest method is doing it right through the Desktop application. See screenshots below.

1. Open the RC Desktop app and initiate the fax process by clicking the fax icon. 



2.  Click the existing cover page name. (usually English by default)

To simplify you basically click the "sample.docx"  link when you get to the following screen. Edit the doc and save it with a different name.  Then using that same window click the "+" icon to import the file and give it a name int he "Enter Name" field. To save it you click the checkmark on the top right side of the window. After you complete those steps it will show up in the list of cover pages. 



3.  Scroll down and click the "+" symbol. 




4.  Click "sample.docx" to download the template.



5.  Delete the "phone" field or any other field you do not wish to have present on the cover sheet. 



6.  Save the document under a name of your choice. In Word File > Save As.  Then return to the RC Deskopt app and click the Attach File button. You'll be prompted to browse your computer and choose the file name you save the document as. 



7.  Enter a file name in the box shown below and click the "check mark" to save the file. 



8.  Your new custom cover page will appear below the standard pages as shown here.