Fax: Increase file attachment size limit.

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FAXING: increase attachment size from 20 MB to 30MB, since most scanners scan to the full capacity around 30MB per max load of scanned documents
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Posted 5 years ago

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Leah Lucchese

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This reply was created from a merged topic originally titled Ridiculously small fax size.

I work for a medical facility which regularly sends large faxes and was advised that RC was able to accommodate this, only to find out the hard way that they faxes can only be 20MB max. The option to send larger faxes is urgently needed. I would not have gone with RC had I known this.
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Brian H.

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I understand what you're going through, I work in a medical office as well. We now have to print files as PDFs then upload them to RC for the purposes of faxes out. It's tripled the time required to fax out a chart (I spent 30 minutes just on one record request of a large chart with multiple providers).

In the legacy Softphone we would regularly send out large faxes and never usually had issues with sending them out (our issue seemed to be more receiving large faxes that were 30+ pages [which happens regularly in a medical office ...]).

A way to greatly increase the file size would be appreciated. Even if the user sends a massive fax and RC then breaks up that fax into segments.
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Ethan Ingram

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Increase it to 50MB, in order to accommodate the full load. I'm a financial advisor, and I'm constantly using RC. However, i have been very limited by the capabilities lately due to the lack of ability to handle the size of my faxes for my clients. Most of which has a time deadline, and I have to use other sources in order to send my fax. 

Why continue to pay for a service that can't fulfill your FULL BUSINESS needs?